Manager, Recruitment & Retention

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our work led by the Organizational Development and Diversity Department on our Leading edge Communities of Inclusion, Inclusion Calendar and our innovative Health Equity Certificate programs. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023! Learn more at shn.ca

Job Description:

Position Overview:
Reporting to the Director, Talent & Workforce Relations, the Manager, Recruitment and Retention will play an integral part in ensuring that SHN has the right talent in right place at the right time. This role will lead and manage the recruitment team. The Manager, Recruitment and Retention will be responsible for leveraging our state-of-the-art Human Capital Management Systems to enhance the full cycle of recruitment, including nursing recruitment, across all program units and foster strong partnerships with key stakeholders across the organization. In consultation with the Communications Department, the Manager, Recruitment & Retention will develop and execute a recruitment and retention strategy that enables the Hospital to meet all hiring needs and achieve SHN’s strategic objectives and partners with key stakeholders to ensure innovative retention programs are in place. In addition, the manager will be responsible for allocating recruitment and retention resources in a way that reflects SHN’s priorities and strategy.

The successful candidate will lead the transformation and implementation of SHN’s Recruitment and Retention Program that promotes an inclusive culture of diverse talent. The successful candidate will establish, collect, track, analyze and reports on key recruitment and retention metrics to identify areas for improvement and implement solutions to redesign and continually evolve recruitment and retention processes. You will also develop strategies to build an active and diverse pipeline of candidates. Moreover, you will collaborate with managers and directors to provide customized, inclusive strategies to improve recruitment and retention in all programs.

Additionally, the successful candidate will be responsible for supporting and coaching managers and directors in recruitment and retention policies and best practices, ensuring alignment with SHN’s values, vision, and strategic directions as well as a high level of service to leaders and staff. This position will work closely with Communications enhance the employer brand including the program “Where the World Comes to Work” that places SHN as the top employer for health care workers.

Lastly, the Manager, Recruitment and Retention will be responsible for utilizing and leveraging available technology to improve processes.

Responsibilities:

• Co-design, plan and implement a revised recruitment and retention program that promotes an inclusive culture of diverse talent in collaboration with stakeholders

• Set and implement clear, measurable goals and objectives for the Recruitment Team including client service standards

• Initiate the coordination of data, information and statistical analysis in collaboration with Organizational Development, HR Business Partners and HR Operations teams.

• Analyze data from stay, exit and check-in-interviews for retention of health human resources and provide insight to leaders on strategies to retain staff.

• Identify and lead practice and process improvement in the Recruitment and Retention processes

• Explore market best practices in the recruitment and retention of employees

• Maintain up-to-date knowledge of labour legislation and implement required changes to keep hospital recruitment processes compliant

• Design training for recruiters, managers and directors throughout SHN

• Build quality relationships with internal customers and external recruitment agencies

• Set social media communication strategies for different job profiles and functions in SHN

• Recommend and initiate the implementation of Human Resources policy and procedure amendments and program development initiatives

• Research and provide recommendations to senior leadership on emerging technologies, trends and required strategies

• Develop an innovative employer branding strategy and an engaging candidate experience

• Organize and participate in job fairs and career events

• Gauge client needs and service satisfaction and respond to contentious and sensitive staff recruitment queries

• Continue the integration of patient and family centered care (PFCC) principles into the recruitment process, including the involvement of patient/family advisors in the process

• Work with the communications team to enhance the organization’s recruitment and retention program visibility

• Represent SHN at appropriate industry forums/meetings

• Manage relationships and expectations of staff, managers, directors and senior executives, and coach and mentor staff

Requirements:

• Post-secondary education in Human Resources, Business, or related health care experience

• CHRR or CHRL with the Human Resources Professional Association registration required

• Minimum 3-5 years’ experience conducting full life-cycle recruiting, including deep data analysis, ideally in a hospital environment

• 3-5 years' experience in a Recruitment and Retention Manager role preferably in a health care environment

• Experience with Lean/Six Sigma

• Experience with Applicant Tracking Systems (ATS)

• Experience or exposure to developing a recruitment strategy

• Experience or exposure to developing a health human resources retention strategy

• Understanding of collective agreements and experience working in a unionized environment

• Deep understanding of recruitment and retention best practices and understanding of all functional areas of HR

• Knowledge of employment and labour law

• Exceptional interpersonal skills, with the ability to respectfully and tactfully interact with a variety of internal and external stakeholders from diverse backgrounds

• Proven leadership ability to inspire, mentor and develop a team of HR recruiters

• Excellent written and verbal communication skills with the ability to concisely document recommendations and other recruiting and retention related information

• Demonstrated ability to take a consultative approach, build strong collaborative relationships, influence key stakeholders, and gain consensus to achieve goals

• Highly self-directed and solution-oriented with a high sense of urgency to deliver results and meet business deadlines

• Broad knowledge and understanding of recruitment and retention practices, issues and programs

• Proven ability to develop a successful marketing plan to recruit hospital employees, especially for areas that traditionally are difficult to recruit for

• Excellent customer service skills including the ability to transfer knowledge to clients and work collaboratively with them

• Excellent conflict resolution and listening skills, creative problem-solving skills, and communication skills, both oral and written

• Demonstrated ability to work in a fast-paced, multi-site hospital environment

• Excellent Microsoft skills: Word, Outlook, PowerPoint and Excel

• Demonstrates a commitment to customer service when dealing with staff, patients, colleagues and volunteers and other members of the community and public

• Demonstrates SHN’s corporate values and is committed to fostering a healthy and positive work environment in accordance with Health & Safety policy and legislation

• Demonstrates an understanding of and commitment to SHN's comprehensive safety programs and practices, including staff, patient and environmental safety and participates in regular in-service education in this area

• Excellent work performance and attendance record

Asset:

• Master's Degree prepared

• Understanding of day-to-day operations of a health care organization

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.
We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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