Looking for a team-driven leader! Do you thrive in the heart of the action and love being the go-to person for your team? This job is for you! A role with 70% hands-on work, 30% coordination, in a fast-growing Quebec-based company. We’re ambitious, determined to stay on top, and ready to keep expanding. And for that, we need you!
CONDITIONS
- Schedule: 37.5 hours/week, Monday to Friday, day shift.
- Location: Levis.
- Work Mode: On-site (remote work permitted occasionally).
- Salary: $54 000 to $65 000/year.
MISSION
- Actively participate in the activities of the internal sales department while ensuring effective human resource management within the team, impeccable customer service quality, and a meaningful contribution to the company's sales growth.
DESCRIPTION
- Participate and oversee telephone sales and customer service.
- Make necessary decisions to resolve specific customer service cases.
- Coordinate internal sales sector activities with the operations department.
- Manage the internal sales team (distribute workload, organize tasks, schedule management).
- Ensure employee training within the department in collaboration with various trainers.
- Foster healthy and productive working relationships by intervening in conflict resolution.
- Ensure employees adhere to work methods, rules, and company policies.
- Supervise and coach the team to ensure efficiency, high-quality customer service, and a balance between profitability and customer satisfaction.
- Organize periodic meetings with employees to assess performance, clarify expectations, and ensure proper follow-up according to established procedures.
- Monitor key performance indicators for the internal sales department.
- Contribute to company sales growth by tracking sales objectives (e.g., during promotions or new product launches), communicating them to the team, following up with clients, etc.
- Organize, coordinate, and actively participate in various team sales meetings and events.
- Ensure timely processing of requests from sales representatives (technical specifications, pricing, product availability, sales reports, and other analyses).
- Maintain regular follow-up on ongoing projects and files and report them to the sales director.
BENEFITS
- Insurance and group RRSP.
- Flexible leave.
- Discounts on our auto parts and accessories.
- Mechanical workshop on site with mechanic at your service.
- Gym with showers & sports allowance.
- And more!
WORKING ENVIRONMENT
- Our Levis head office now occupies an area of 150,000 square feet.
- We offer a working environment at the cutting edge of technology, bright and modern...with the most gorgeous cafeteria in town.
- Company in the Top 30 Best Managed Companies in Canada.
- Company certified with the Concilivi seal (work-family balance).
WHY CHOOSE TRANSIT?
To join a close-knit team and evolve in a growing Quebec company! We rely on a collaborative approach based on the initiative and involvement of every member of our team. Working with us means that you will have challenges that match your ambitions! Transit is currently the largest wholesale distribution warehouse for automotive parts in Eastern Canada. If you are looking to fulfill your potential and are willing to help us achieve our most ambitious goals, now is the time!
