12110 - Project Manager

Department
Statistical Consulting and Survey Research Unit
Employment Type
Permanent
Time Type
Full-Time
Hiring Range
$59,127 - $73,909
Job Category
Project Management
Job Location : Location
CA-ON-Waterloo

The Project Manager is accountable to the Statistical Consulting and Survey Research Unit Senior Manager for the successful implementation of all assigned web, telephone, mail, face-to-face surveys, and data analysis projects in terms of carrying out the day-to-day project responsibilities, and fostering and maintaining client relationships. Responsibilities may also include development, implementation and evaluation of the Unit’s marketing strategies.

This position is contingent on funding

Project Management, including but not limited to the following

• Managing time on multiple projects for internal and external clients as assigned
• Project planning, liaising with call centre staff and programmers, and ensuring all tasks for research contracts are identified and assigned.
• Provide sampling frame design, protocols, disposition codes, and dataset format in consultation with client.
• Oversee telephone, web, mail out, face-to-face surveys and data analysis projects as required, including but not limited to overseeing daily completion reports, reporting regularly to clients during conduct of contract, reviewing sample problems and study documentation, and writing field and technical reports, and providing clients with final study deliverables.
• Responsible for meeting financial targets of projects.

Consultation and proposal writing

• Provide consultation and support to members of the University community including grad students, staff, and faculty on survey design and methodology.
• Provide cost estimates and project proposals to internal and external clients.
• Assist with providing sample frame recommendations and methods for statistical data analysis, directing to statistical consulting side of the unit where appropriate

Marketing and Communication, including but not limited to:

• Modifications to the SCSRU website and review of website traffic using
• Google Analytics
• Development and implementation and assessment of marketing strategies for the Unit
• Managing coordination and circulation of semi-annual SCSRU Newsletters
• All communication and advertising for the SCSRU annual Waterloo Region Matters survey.

Call Centre Management, including but not limited to the following

• Develop and assist with survey specific training
• Work with SCSRU Senior Manager to update operations manual as needed.
• Supervision and Evaluation of Call Centre Staff, including but not limited to the following
• Supporting and evaluating the Call Centre and Project Support Manager
• Overseeing teams and other motivational support as needed

General Accountabilities, including but not limited to:

• Participation in weekly SCSRU staff meetings
• Task assignment to the Call Centre and Project Support Manager position as appropriate

• Bachelor’s Degree in health science, social science, statistics, or computer science, or equivalent skills and experience. Graduate Degree is an asset
• Knowledge of survey research and methodology
• Experience in project management
• Experience with supervision of staff
• Experience with web survey implementation an asset
• Experience with data management and analysis would be a strong asset
• Strong organizational and research skills, including the ability to think critically and analytically
• Experience/familiarity with the running of a telephone call centre or similar enterprise, including training and supervision, would be an asset
• Business or marketing experience would be an asset
• Intermediate skills with Microsoft Word and Excel, When-to-Work scheduling software, Qualtrics and Voxco CATI and CAWI software
• Knowledge of statistical analysis programs such as SPSS or SAS, or database programs such as Microsoft Access an asset
• Ability to work independently and as part of a team

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca or 519-888-4567, ext. 45935.