Department mission
The mission of the Communications Department is to ensure the quality of the City’s communications with citizens and other audiences and to maintain the City’s reputation and the consistency of its image.
Responsibilities and goals associated with the position
Reporting to the Senior Advisor - Communications, the incumbent will have to provide customer service pertaining to the City of Pointe-Claire’s various activities. The incumbent will have to reply to citizens on various matters pertaining to the City’s departments such as public works, taxation, urban planning, engineering and recreation.
The incumbent carries out the following main activities:
- Processing information requests from customers, ensuring the accuracy of the answers by using the tools available to him/her or by taking the necessary actions with the responsible departments.
- Providing the required service in accordance with the agreements negotiated with the departments.
- Taking in, analyzing, processing and following up on requests, complaints, comments or suggestions, and claims from customers.
- Taking in various amounts of money and balancing the cash and statements.
- Becoming familiar with the various projects and helping prepare the profile of the population’s needs.
- Initiating or participating in information meetings or problem-solving processes with the stakeholders involved, along with his/her immediate supervisor.
- Keeping his/her knowledge current, updating the tools available to him/her and ensuring the availability of information documents for customers.
- When required, providing the permits and certificates already issued by Urban Planning or the Inspection–Public Safety Department.
- Writing various reports pertaining to his/her activities and certain explanatory or informative documents.
- Guiding and directing the work of several employees assigned to related duties and checking the quality of the work.
- As needed, using various devices and systems to perform certain job-related duties, having access to the appropriate programs.
- Entering the required information into the current management software.
- Acting as a commissioner for oaths.
- Performing any other related tasks.
Working hours
35 hours per week: For the period between Thanksgiving and the first Monday of May: Monday to Friday inclusively, 8:30 a.m. to 4:30 p.m., minus one hour for lunch.
For the period between the first Monday of May and Thanksgiving: Monday to Thursday inclusively 8:00 a.m. to 4:30 p.m., minus 45 minutes for lunch; Friday, 8:00 a.m. to noon.
Posting dates March 18 to 27, 2025
How to apply
To apply for this position, go to www.pointe-claire.ca/jobs and click on “See available jobs”. You must submit your application no later than March 27, 2025.
