Description
Xplore Inc. is Canada’s fiber, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fiber-optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations. We are looking for a Bilingual Manager, Regional Field Technician working from Ontario remotely.
Xplore Installation Technicians are proud to be the face of the Xplore brand, performing the best installation and repair services for our residential and business customers.
Reporting to the Director Regional Installation and Service, this role will be responsible for the operational and safety performance of designated regions.
• Direction and coordination of field-based installation and repair technicians.
• Day to day performance management of the installation team with a goal of achieving daily key performance metrics while maintaining an excellent standard of service for customers.
• Optimization of daily schedules for technicians to reduce travel times and increase productivity
• Development and execution of field inspection and audit processes in regards to quality and safety of work completed.
• Inventory management including exception requests to ensure technicians have required product to maximize productivity and positively impact NPS.
• Conduct field inspections in regards to quality and safety of work. This may include the inspection of third-party work.
• Provide ongoing performance management of all direct report employees including: coaching/mentoring, career planning and annual and mid-year performance reviews.
• Ensure compliance to all company policies and procedures.
• Payroll management, including approving daily timesheets, vacation approvals and planning
• Onboarding of new technicians from start to finish (interview, orientation, training, ongoing support)
• Develop, implement and enforce health and safety rules, regulations, standards and procedures appropriate to the operations of the department
• Investigates and evaluates requests for assistance on health and safety issues, complaints and concerns regarding working conditions, equipment, methods and procedures
• Expense management and approval for safety equipment and tools required for technicians
• Maintain contact with cross functional teams to communicate workload status, potential issue and emerging opportunities.
• Monitor fleet management, maintenance and safety inspections.
• Oversight for team of installation technicians to deliver best in class customer service and quality results. This will include new installations, repairs as well as during the performance of quality audits.
• Assisting with, implementing and monitoring the company’s safety policy for the designated region.
• Maintain system records with up-to-date information that will be utilized by other customer facing teams in Xplore.
• Review and approve timesheets, expense reports, vacation requests and training requests within the limits of authority.
• Other work as assigned.
• 2-year degree in business or related field.
• Bilingual (English and French)
• Minimum of 2 years managing a team
• Fiber experience is an asset.
• Advanced interpersonal, verbal communication skills and a demonstrated ability to communicate with all levels of the organization.
• Advanced knowledge of computers and troubleshooting internet connections
• Networking knowledge
• Strong organization and planning skills with an attention to details
• Must be willing to travel occasionally for meetings in designated region.
• Professionalism and tact in representing the company to our customers (both internal and external)
• A working knowledge of MS Office (in particular MS Project, Word, Outlook, Excel, and PowerPoint).
• Proven leadership, communication and negotiating capabilities
• Flexible work availability (may include the occasional weekend/ evening)
• Comfortable working within a fast-paced, dynamic environment
• Strong time management skills
• Knowledge of working standards of Health & Safety, construction and CSA.
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.
Company Overview:Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.
