Senior Retention Insights & Analytics Consultant

Location: Etobicoke

Department: Client Retention

The Senior Retention Insights & Analytics Consultant will be responsible for developing and delivering data-driven insights that support strategic retention initiatives. This role will focus on identifying client retention risks, optimizing the client experience, and creating actionable intelligence that informs business decisions. The successful candidate will transform data into meaningful insights and recommendations to help improve client retention and satisfaction.

• Develop and maintain advanced analytical tools and datasets to assess client retention risks and opportunities across all client segments.
• Collaborate with cross-functional teams to gather, analyze, and interpret complex datasets, turning them into actionable insights for the retention team.
• Help design, develop, and deliver comprehensive monthly and weekly retention reports for senior management.
• Collaborate to maintain the predictive models and dashboards to forecast client retention and identify potential churn.
• Analyze historical data and emerging trends to develop retention strategies that improve the overall client experience.
• Partner with service teams to address identified retention risks and implement targeted strategies.
• Monitor and continuously improve performance metrics and quality control processes to enhance reporting and analytics.
• Prepare ad hoc analyses and statistical reports to support retention initiatives and business needs.
• Stay current with emerging data technologies and recommend innovative solutions to optimize analytics and reporting capabilities.

• Proven experience as a Data Analyst or Business Data Analyst with a focus on retention, client experience, or loyalty programs.
• Advanced proficiency in SQL, Excel modeling and statistical analysis), Tableau, and Python.
• Strong understanding of data visualization and data storytelling.

• Bachelor’s degree in business, Data Science, or a related field.
• 3-5 years of experience in data analysis, reporting, and retention analytics.
• Experience managing complex data projects and working with cross-functional teams.
• Familiarity with customer segmentation and predictive modeling techniques.

• Strong analytical skills with a keen eye for detail and accuracy.
• Ability to transform large and complex data into actionable insights.
• Excellent communication and presentation skills; ability to convey insights to both technical and non-technical audiences.
• Exceptional problem-solving abilities and a proactive approach to identifying retention risks.
• Proven ability to work independently and manage multiple priorities in a fast-paced environment.
• Team player with excellent collaboration and conflict management skills.

• Experience in the SaaS or technology industry is highly desirable.
• Familiarity with client success and client retention strategies.
• Knowledge of machine learning and advanced statistical modeling.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.