Product Manager

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Sun Life Health is a new business launched to address the needs of Canadians and help them live healthier lives. Lumino Health is one of the products within this portfolio, enabling Canadians to find healthcare providers, services, and resources for their health needs. Lumino is a critical part of Sun Life’s future health ecosystem and a key enabler of patient health navigation.

Due to the complex nature of navigating healthcare in Canada, Sun Life partners with internal and external groups and organizations to provide valuable experiences in order to meet the needs of both patients and providers.

While we’re proud of what we’ve done so far, there’s still a lot we can do and you can be a part of our growing team and expanding health ecosystem. We are a passionate group who likes to take on big challenges in a supportive environment, grounded in our mission to improve healthcare for Canadians. We are in search of an exceptional Product Manager to join the Sun Life Health team, focusing on the challenges of patients and healthcare providers, and guiding a full-stack product team from strategy to shipping products in a customer-first agile environment.

Role summary:

We are seeking a self-motivated, forward thinker that brings the love of technology, knack for partnerships, hunger for data, knowledge of product fit as well as a desire to create superior client experiences. The Product Manager plays a key role in accelerating Sun Life Health’s growth by supporting the identification and delivery of the product roadmap to enable new user experiences and business value. Through a strong understanding and proven abilities in digital product delivery, the Product Manager will work with a variety of stakeholders (IT, Sales, Partners, UX, Marketing, Legal) to ensure features and experiences are successfully rolled out.

What will you do:

• Contribute to the development of the Sun Life Health product strategy and roadmap by identifying client problems and assessing solution opportunities in the form of features, growth loops and product market fit expansion

• Help to mature our product practices to ensure efficient and repeatable processes from ideation through operations

• Represent the voice of the customer by synthesizing information from multiple channels such as direct client feedback, stakeholder feedback, market research, competitor analysis, and user testing

• Manage product design and delivery from end-to-end using a lean/agile MVP (Minimum viable product) based test-and-learn methodology

• Work hand in hand with the UX design team to create and test amazing user experiences that allow users to accomplish their tasks as effortlessly as possible

• Partner with legal, privacy, and compliance to ensure that our solutions are implemented with acceptable risk levels

• Work hand in hand with developers within agile development teams to execute against user stories and ship your initiatives

• Foster relationships with stakeholders to evolve opportunity analysis and product development

• Establish KPIs and product metrics for your initiatives and co-develop the analytics implementation plan

• Monitor product performance via product analytics, user feedback, and business results and make recommendations for how to improve, adjusting the product roadmap accordingly

• Be a team player with a strong work ethic and a desire to succeed

What do you need to succeed:

• A passion for product management, health and technology

• 3+ years product development experience including:

  • Experience launching products to market

  • Experience with product operations (obtaining and curating customer input; reinforcing a strong, agile culture; building deep product knowledge in order to act as in internal product SME to various stakeholders)

  • Experience with market research and analysis

• An experienced agile development practitioner whereby using tools such as Jira and Confluence to create user stories and author product documentation is second nature

• Proven leadership and collaboration skills, and demonstrated ability to accomplish your objectives, including:

  • Strong interpersonal skills and team spirit

  • Solid communication skills (verbal and written) - including developing presentations in PowerPoint

  • Effective presenter, with the ability to influence

  • Strategic thinker - used to focusing on the big picture with proven ability to roll up your sleeves to get the work done

  • Data-driven mindset; can use data to make a case

  • Self-motivated creative solver, flexible, adaptable and quick to turn around results

  • Calm under pressure with the ability to manage multiple deadlines and re-prioritize as required

• University degree or equivalent

Assets:

• Experience with patient-facing and healthcare provider-facing products

• Knowledge of the consumer health industry as well as market trends/innovations

• Experience with CRM solutions

• Experience with search algorithms or online booking solutions

• Experience with website and mobile app development

What's in it for you:

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives

• A friendly, collaborative and inclusive culture

• Flexible Benefits from the day you join to meet the needs of you and your family

• Pension, stock and savings programs to help build and enhance your future financial security

• Wellness programs that support the three pillars of your health - mental, physical and financial

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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