Transformation Lead

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.     

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

Do you love working with teams of diverse health professionals to solve old problems in new ways?  Do you have solid facilitation, critical thinking, and stakeholder management skills? Come play a key role in ensuring the success of digital health innovations at Humber River Health. 

We have an exciting opportunity for a Transformation Lead to join our Innovation Excellence team. 

Employment Status: Permanent Full-Time

Reporting Relationship: Director, Innovation Excellence

Location: Primarily Wilson site with occasional travel to Finch and Church 

Employee Group: Non-Union

Hours of Work: Monday - Friday, 37.5 hours per week.  Occasional requirement to Flex Time.

Responsibilities:

• Facilitate the management, collection and analysis of clinical and non-clinical Hospital workflows and processes , as well as stakeholder engagement data to find opportunities for improvement as assigned
• Communicate pertinent trends in the data to leadership and / or applicable project stakeholders.
• Coach clinical/non-clinical colleagues on various data driven methods of improving and thinking about their workflows and processes, including on how stakeholders can assist on gathering and analyzing data and the changes resulting from analyses
• Support the Systems Development Life Cycle for digital solutions by facilitating requirements definition, solution design, validation testing and test-runs for new processes; gathering other pertinent information; and providing input into training/adoption material.
• Lead process and quality improvement and enhancement initiatives to increase operational efficiency and reliability, and reduce clinical and operational risks and costs
• Use gathered qualitative and quantitative data to identify opportunities for improvement, facilitate group discussions, develop and implement changes using change management practices
• Define, design, implement safe and efficient clinical and/or operational systems using Human Factors engineering principles, including:
• satisfaction with health care services, outcomes, and safety
• technologies, equipment, and process risk prevention
• Review best practices and evidence based health care literature to inform recommendations & selection of alternatives for clinical and non-clinical process improvements and/or required solutions
• Lead the development of workflow recommendations based on gathered data and best practice research, stakeholder interviews and engagement, in collaboration with the relevant parties
• Propose standard process approaches to leadership that can be implemented across the organization so as to reduce the amount of variability across common processes
• Present recommendations to stakeholders and / or process owners
• Design processes based on agreed upon recommendations, data gathered and best practices. Research, analyze, develop, and disseminate new knowledge regarding patient care and safety quality Improvement, risk reduction, and improving data driven decision-making
• Act as a change agent by providing leaders, teams, and departments with the most current process improvement, user-centered design and human factor methods and the tools to assist in transformation activities
• Engage leadership and stakeholders so as to obtain support and buy-in for changes during a project’s or initiative’s lifecycle
• Partner with management, project champions project coordinators, and process owners to align process improvement initiates with business objectives.
• Define, develop and evaluate performance metrics to analyze and determine process improvement success, which may include working with multiple stakeholders to ensure cohesive and attainable measures of success.

Requirement: 

• Undergraduate degree in Engineering, Healthcare or Health Informatics required
• Graduate degree in Healthcare Administration preferred
• Experience in quality improvement science (e.g. Lean, Six Sigma, High Reliability), service design, change management, risk management, project management and statistical analysis required
• Minimum of 3 years (recent) experience in leading patient experience and quality improvement initiatives
• Experience in negotiation, facilitation, problem solving, decision-making, critical thinking, analysis, organization and time management, and interpersonal required
• Demonstrated computer skills using MS Office (Outlook, Word, Excel, PowerPoint, Visio, etc.)
• Ability to be flexible and effectively work in busy environment with changing priorities and deadlines
• Demonstrated initiative in improving work skills and processes
• Excellent attendance and discipline free record required

We thank all candidates that apply but only qualified candidates will be contacted for an interview

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority.  We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.