Service Manager

We are currently partnering with a 100% Canadian-owned and operated Insurance Agency in Etobicoke, ON. They are seeking a sales-driven Service Manager to coach and develop a team of supervisors and service brokers, ensuring they excel at cross-selling, retention, and revenue generation - all while delivering an outstanding client experience.

Responsibilities:

• Drive cross-selling, up-selling, and client retention strategies to maximize profitability.
• Foster a competitive, high-performance culture where brokers are confident, engaged, and motivated to succeed.
• Develop and implement dynamic coaching, incentive structures, and recognition programs that drive sales performance.
• Create a best-in-class customer service team that delivers both exceptional service and strong sales performance.
• Lead regular sales coaching sessions to improve broker confidence, objection handling, and client conversion techniques.
• Establish KPIs, tracking revenue growth, sales conversion rates, and customer satisfaction with clear, actionable reporting.
• Implement real-time feedback loops, sales training modules, and performance improvement plans to elevate team effectiveness.
• Coaching and mentoring front-line staff to enhance skills and service quality.
• Leverage EPIC Applied Systems and other digital tools to drive efficiency and enhance team performance.

Qualifications:

• 10+ years in personal lines insurance, with a strong background in sales leadership, team coaching, and revenue generation.
• Proven ability to transform a service team into a high-performing sales team.
• Exceptional leadership in remote and hybrid team management, with a focus on culture-building and engagement.
• Strong sales coaching, training, and performance management experience.
• Skilled in reporting, analytics, and KPI-driven decision-making.
• Ability to hit the ground running on day one with a very high attention to detail.

David Aplin & Associates Inc., operating as Aplin, and its associated brands, CompuStaff and Impact Recruitment, is an award-winning employment agency connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and charge no fees to apply or engage with our recruiters. Our clients partner with us to help expand and diversify their teams. Please note that all applicants must be legally entitled to work in Canada, including holding any necessary work permits.