CIS Analyst (9 month contract)

Find Your Limitless with Reliance

By joining Reliance as CIS Analyst, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth, and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless - join us!

What will you do?

• Learn and grow as an important part of a team that cares about Reliance and its customers.
• Establish expertise by understanding organizational touchpoints and leading solution design and delivery.
• Drive continuous process improvements in billing systems, conduct gap analysis, and collaborate across teams (Customer Care, IT, Marketing).
• Manage requirements documentation, testing, deployment, and post-implementation activities.
• Conduct audits to ensure billing system accuracy and develop reports on audits and KPIs.
• Maintain data integrity and governance with current documentation.
• Ensure accurate billing and communication delivery to customers.
• Oversee system enhancements, process improvements, and support solutions in billing management.
• Establish timely and cost-effective communication channels.
• Support customer onboarding and acquisitions.
• Contribute to the implementation of corporate strategies.

What do we offer?

• The tools you need to succeed - including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success - the only limit is your potential
• A great benefits plan for you / your family
• Career paths so you can advance in the company
• A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
• Award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What do you bring?

• Completion of a post-secondary degree/diploma in a related field or equivalent work experience
• Established analyst with experience reviewing, interpreting and presenting data from complex systems and processes
• Minimum 2 years expertise in customer billing applications and S/4Hana ISU preferred
• Working knowledge of business solutions and program/project management concepts, including: Business Case/Scope, Process and Application requirements and design, Development and Testing, Training and Documentation, Deliver and Post-Implementation Review.
• Expertise with Microsoft suite, including Excel, Access, SQL, Power BI, and Power Point
• Communicates effectively, in the mode best suited to the audience.
• Creative and innovative thinker who can take business needs and deliver solutions that meet those needs
• Strong business and financial background
• Detail oriented and results focused

Why Reliance?

As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and Team Members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for four consecutive years since 2019. Reliance remains focused on sustainability, workplace safety, wellness, diversity, inclusivity, and prudent governance.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com

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