Jr. RPA Analyst - 54429

Business Unit: 4 - Product Owner Enablement Platform

Duration: 12 months

Extension possible: Possibly

Interview Process: 1 round, 2 if needed

Work Location: Hybrid, onsite twice a week

CANDIDATE PROFILE DETAILS:

Years of experience: 2+ years

Reason for request/why opened: Backfill

% Interaction with Stakeholders: Vast majority of the time

Team Size: Medium scale team

Project: Business as usual

Selling Point of the position: Long term contract, good opportunity to gain valuable corporate banking experience

How will performance be measured: Deliverables and deadlines being met, etc

SUMMARY OF DAY-TO-DAY RESPONSIBILITIES:

Recognizing the importance of our customers - anticipating and meeting their evolving needs, as well as providing the kind of Legendary Customer Service that reflects the banks standards and Guiding Principles.

Lead a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience.

Analyze impacts to customers, stakeholders, employees, process, technology solutions to achieve business results.

Understand and clarify work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach.

Provide recommendations and direction based on the end-to-end customer experience when making decisions.

Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business.

Assess and ensure that customer and employee experience / stakeholder impacts are appropriately managed.

Engage appropriate stakeholders to identify and manage required outcomes of projects for the business.

Provide on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project.

Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization Identify and lead problem resolution to ensure customer needs are met.

Contribute to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.)

Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project for successful delivery of requirements.

Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution.

MUST HAVE:

Business analyst experience

Experience gathering business requirements

Experience working with external and internal stakeholders

NICE TO HAVE

RPA experience

Banking experience