Content Designer

Manulife is a leading international financial services provider driven by the mission to make decisions easier and lives better. We’re hard at work transforming ourselves into a digital, customer-centric leader - and seeking to reshape our industry.

We’re looking for ambitious people who share our values and actively seeking a supportive, collaborative workplace with great teams and inspiring leaders.

What we’re looking for:

Our Human-Centered Design team is looking for a motivated Content Designer to work on initiatives for our mobile and web products.

If you’re someone who believes that language is a powerful tool for shaping user experiences and deeply understands and empathizes with users, you may be a good fit for this role. You’re passionate about advocating for the user in a room full of stakeholders and committed to designing user experiences that are not only functional but also human. Also, in your past roles, you’ve demonstrated the ability to use content to simplify user experiences and enhance the overall user journey.

You’ll work directly with our Content Design Lead and co-collaborate with product, product design, design ops and engineering teams to write, develop, test and optimize UX content for our external facing properties. Your work will ensure content is clear, intuitive, actionable, thoughtful and WCAG 2.1 compliant.

Your day to day:

• Write, edit, and optimize microcopy, error messages, onboarding instructions, and other user-facing content.
• Collaborate with product managers, compliance, and developers to create and refine UX content.
• Partner closely with product or UX design on page layout, hierarchy, interactions and visual tone.
• Work closely with subject matter experts and stakeholders to gather information and requirements.
• Conduct user research and testing to gather feedback and improve content effectiveness.
• Participate in design sprints and agile ceremonies, contributing to user stories and tasks.
• Advocate for user needs and perspectives in all content-related decisions.
• Ensure all content is accessible and compliant with WCAG 2.1 standards.
• Submit and manage translations for web and mobile experiences through a third-party service provider
• Support the creation and maintenance of content within our Canadian Design System working towards scalability across lines of business.
• Stay updated on industry trends and best practices in content design and UX writing.

You’ll need to have:

Please note that you do not need to qualify for all requirements below to be considered. We encourage you to apply if you can meet most and are comfortable opening a dialog to be considered.

• Proven experience as a Content Designer, UX Writer or similar role
• Exceptional writing and editing skills, with a strong command of grammar, syntax, and style
• Portfolio demonstrating intuitive UX copy
• Proficiency with Figma and UserTesting
• Experience working in Agile including contributing to stories in Jira.
• Understanding of user experience (UX) principles and ability to create content that enhances the user journey
• Understanding of human-centered design methodologies and practices
• Ability to prioritize tasks and meet deadlines
• Experience using analytics tools to measure content performance and make data-driven decisions
• Strong attention to detail and commitment to delivering high-quality work

Is this you? Come and join the winning team at Manulife, where you’ll help us craft captivating and impactful content that drives engagement and connects with our audience.

Every career at Manulife provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.