IT Analyst II - Application Virtualization Citrix

Alberta Health Services IT has an exciting opportunity for a strong IT Professional to join the Technology Infrastructure Services Team as an IT Analyst II - Citrix Virtual Apps. As a valued senior member of the Application Virtualization Services team, you will use your experience to support Citrix based AHS Virtualization Services. Critical to this role will be the ability to work in a team environment and autonomously as well as the ability to work cooperatively with a variety of stakeholders including management, clinicians, vendors, software analysts and co-workers. Specifically, you will work on a team to support Citrix Virtual Apps and Desktops, Microsoft AppV and related infrastructure technologies. The ability to work with these critical systems under tight timetables using your proficient analytical, problem solving and critical thinking skills will be key. Leveraging your proven communication, interpersonal and organization skills will also be crucial to your success as you will use your correlative conceptual and practical experience to interpret client’s needs, assess their requirements, investigate, diagnose and resolve environmental problems, which are essential to business functions. You will also participate in 24/7 on-call rotation and major incident callouts, as required. At our organization, we believe in investing in our employees and will provide training on technologies relevant to the job requirements. Additionally, this position is eligible for Hybrid/Remote work within the province of Alberta. If you're looking for a challenging technical role that offers the opportunity to work with complex enterprise-class technologies and a collaborative team, we encourage you to apply today!

As an IT Analyst II, you will provide technical support related to information technology applications either directly to users of the systems or to service delivery functions. You will ensure reliable operations of information systems, resolve complex technical problems, find solutions to customer needs, and lead projects and program initiatives. You will be responsible for more advanced application, telecom or technology support duties. You will investigate, diagnose, and resolve complex problems that have typically been escalated several levels before assignment to this position, and will translate business requirements into technical requirements for a solution and recommend a potential approach to the vendor. You will analyse the solution provided to ensure that it fits both technical requirements and business needs. You will also spend time on project or initiative leadership and delivery.

Completion of bachelor's degree in Computer Science or Information Technology or equivalent.

Minimum 3 years technical knowledge of system implementation following industry standards for relevant technologies. Minimum 3 years technical experience of Windows server administration. Minimum 5 years technical knowledge installing operating systems, third party software installation, upgrades and maintenance. Minimum 5 years troubleshooting software/application issues with operating systems or third-party products.

Operational experience supporting Citrix XenServer, XenApp/XenDesktop/CVAD 7.x or other Application Virtualization platforms. Experience in a healthcare environment. Experience with Microsoft AppV, AD and GPO. Experience with ControlUp or similar monitoring products. Experience automating with batch scripts, PowerShell or similar technologies. Experience in a large and complex IT environment. Citrix and/or Microsoft IT certifications. ITIL certification, ServiceNow experience.