Manager, Learning Solutions/Senior Learning Specialist

About Us 

Established in 1996, Amica Senior Lifestyles owns and operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. Offering Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, we combine expert care with unparalleled premium hospitality and amenities to deliver a personalized senior living experience. At Amica, we are driven by the desire to be part of something bigger than ourselves. We are privileged to spend our days enriching the lives of seniors, their families and each other. Joining Amica means you’ll experience a strong sense of belonging, purpose, possibility, and growth.

Become part of a team where you can make a real impact in the lives of others each and every day.

The Opportunity 

Reporting into the Director, Learning & Development, the Senior Learning Specialist and Facilitator will develop and deliver programs related to Leadership Development, Sales Skills, Customer Experience and beyond. These programs will build capability, foster engagement, and help to drive the business forward.

This individual is a passionate, creative, and knowledgeable learning and development professional that genuinely gets excited to build and facilitate learning programs that positively impact people, productivity, and results.

The successful candidate will draw upon demonstrated experience and industry knowledge to design, develop, facilitate, and evaluate relevant, engaging, and dynamic learning programs. These programs will include a variety of methodologies including instructor-led (in-person and virtual), eLearnings, and videos.

In addition, the Senior Learning Specialist will be responsible for program management including building and executing plans to design and deliver learning in partnership with various subject matter experts and target audiences. They will build relationships and collaborate with key stakeholders including Residence Operations, Sales and Customer Experience teams, and other corporate functions such as Finance etc. as well as the People & Culture Centres of Excellence.

This role will require travel to Vancouver with a focus on delivering live training.

What you will be doing

Design and Development

• Leverage demonstrated experience and the ADDIE model to design and develop impactful learning programs related to Leadership Development, Sales Skills, and Customer Experience.
• Create blended programs using a variety of methodologies including instructor-led sessions, eLearning courses, and videos.
• Design and develop training materials including facilitator guides, decks, workbooks, and participant resources.
• Develop materials and resources using software such as Adobe Captivate, Articulate Storyline, Camtasia, etc.

Facilitation

• Deliver informative and engaging workshops and sessions for leaders and employees
• Facilitate programs with credibility and demonstrated experience related to:

Leadership Development, Sales Skills – Relationship-based Sales, Customer Service

• Create meaningful dialogue with participants, foster self-reflection, encourage opportunities to practice, and think ‘on the fly’ and pivot in the moment.

Program Management

• Manage the life cycle of learning programs, including planning, project management, coordination, communications, logistics, and content management.
• Evaluate, track, and report on all training regarding attendance, engagement, completion, and success rates.
• Focus on continued improvement of programs, by using the Kirkpatrick Model of Evaluation to assess effectiveness of programs and implement enhancements to maximize their impact on people, productivity, and results.

Relationship Building and Collaboration

• Develop meaningful relationships with key stakeholders including Operations, HR and People & Culture Centres of Excellence.
• Collaborate with Subject Matter Experts to develop and deliver content and programs.
• Work with external vendors as needed.

What we’re looking for 

• College or University degree in learning and development, adult learning, or talent development/management or equivalent certification in adult learning principles.
• 5 years of professional experience in designing, developing, and facilitating programs related to Leadership Development, Sales Skills, and Customer Experience.
• Background within senior living, retail, healthcare, hospitality industries preferred to be able to activate the front-line organization in delivering the company brand.
• Highly motivated and results-driven, with high energy and resilience.
• Knowledge and experience in designing and developing programs using blended methodologies including instructor-led (in-person and virtual), eLearning’s, videos.
• Demonstrated experience in designing and delivering learning programs using software including Adobe Captivate, Articulate Storyline, Camtasia, etc.
• Experience conducting needs assessments to align learning solutions to business outcomes and performance.
• Advanced facilitation skills with demonstrated experience delivering sessions to People Leaders within field and corporate environments.
• Strong attention to detail, prioritization, and organizational skills to support multiple projects and priorities simultaneously.
• Advanced program and project management skills.
• Demonstrated ability to build strong relationships with key stakeholders across the business at various levels.
• Strong interpersonal and written/verbal communication skills.
• Effective consulting and active listening skills.
• Strong adaptability and resourcefulness, capable of operating in a fast-paced environment and a growing organization.

What you can expect from us

• A diverse and inclusive environment where individual differences are celebrated, and you’re encouraged to be your best self.
• A collaborative environment where we support each other to succeed as a team.
• Learning opportunities to help you grow and support for professional development and designations.
• Comprehensive benefit package including RRSP matching.
• Participation in Amica’s Flex or Hybrid work model providing team members the opportunity to work a combination of days both in office and remotely.

At Amica Senior Lifestyles we are passionate about working together in a supportive and inclusive environment that fosters innovation and turns ideas into action. We remain committed to creating workplaces that reflect the communities in which we operate. We are actively seeking applicants from all religions and ethnicities, LGBTQ2s+, Black, Indigenous, racialized people, and persons with disabilities and encourage people from all backgrounds to apply for our positions. 

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted. 

#SO-Hiring-AMICA