Payroll System Integration Advisor

CGI - Payroll Service Center (PSC) offers all-in-one cloud solutions that simplify payroll and human capital management. We take pride in our privileged relationships with clients; their satisfaction rate is very high.

Every day, our members help thousands of clients process payroll for their employees across various industries. In this role, you will contribute to the success of local businesses within a dynamic team of over 700 professionals and more than 62,000 clients!

We are looking for a reliable and motivated individual. Are you ready to play a key role?

We are ready for you:
- Keep learning: We offer comprehensive and ongoing paid training on payroll in Canada.
- Work-life balance: A flexible weekday daytime schedule.
- Recognized work environment: Certified as one of the best workplaces in Canada.
- **Employee assistance program: Health and wellness programs, comprehensive insurance coverage, financial aid for job-related studies.
- Career development: Supported by a professional development plan.
- Access to stock purchase plan: Profit-sharing plan from day one.
- Benefits tailored to your needs: Flexible insurance plan, telemedicine, and much more!

You will need to complete three (3) weeks of full-time paid training for this position.

You will be a key player in helping our clients and positively influencing their daily lives. You will bring a human touch to the relationship between clients and the company, becoming their trusted advisor.

During a typical day, your main tasks will include:
- Integrating new clients into the payroll service and selected complementary modules.
- Analyzing and confirming client needs, while ensuring follow-ups to guarantee their satisfaction.
- Conducting tests to ensure quality and comply with the current ISO process.
- Training clients on software usage and informing them about applicable legislation.
- Assisting clients in managing their first payrolls.
- Performing various administrative tasks: billing, portal access management, documentation, follow-ups, etc.
- Staying updated on developments and changes related to our solutions.

As a payroll solutions expert, you will assist our clients by phone and online.
- College diploma (DEC) in administration, accounting, or a related field, or any equivalent combination of education and relevant experience.
- Minimum of four (4) years of experience in the payroll field.
- Sharp customer service skills, along with analytical, synthesis, and planning abilities.
- Proficiency in Microsoft Office tools.
- Training "Understanding Online Payroll Principles" from Collège Ahuntsic or accreditation from the National Payroll Institute (NPI) (an asset).
- Accounting knowledge for integration into the general ledger (an asset).
- Excellent command of French, both written and spoken.

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

• French
• Analytical Thinking
• Customer Service & Support
• English

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Come join our team-one of the largest IT and business consulting services firms in the world.