Manager, Ops Planning & Analysis

Reporting to the Manager, Parking Enforcement, the Manager, Ops Planning & Analysis is responsible for overseeing financial management, system administration, and program support related to parking enforcement. Lead strategic projects, manage a team, ensure compliance with regulations. The position also oversees parking enforcement systems, online payment solutions, and technology enhancements to improve efficiency and customer experience.

Financial and Business Planning (25%)
• Prepare business plans, work plans, and operating/capital budgets.
• Monitor and report on POA and APS ticketing revenue, ensuring accurate financial management.
• Develop financial reports and provide recommendations to senior leadership.
• Conduct financial analysis and benchmarking to support decision-making.

Technology and Systems Management (20%)
• Act as a systems administrator for parking enforcement software, ensuring effective use and staff training.
• Oversee online payment solutions, ensuring proper system monitoring, transaction reconciliation, and customer support.
• Identify and implement technology solutions to improve operations and customer interactions.

Program Compliance and Policy Oversight (20%)
• Ensure compliance with the Contraventions Act Agreement, ARIS Agreement, city by-laws, and corporate policies.
• Maintain up-to-date policies, systems, and procedures.
• Lead and assist in strategic projects, including system upgrades, by-law amendments, and program reviews.

Leadership and Team Management (20%)
• Lead the program support team to ensure high-quality customer service and financial management.
• Motivate staff to achieve performance goals through coaching, training, and performance management.
• Represent Parking Enforcement on inter-departmental projects, committees and working groups.
• Build and maintain relationships with internal and external stakeholders.

Strategic Reporting and Communication (15%)
• Develop Requests for Proposals (RFPs), project charters, and project plans.
• Draft reports with recommendations for the Leadership Team, Council, and committees.
• Attend meetings and present findings as required.
• Exhibit strong communication and problem-solving skills when interacting with Council members, the public, and staff.

• University degree in the areas of Business, Commerce, Public Administration\Political Science, equivalent, along with a minimum of three years’ experience in the areas of project management, business planning, and strategic plans.
• Lean Six Sigma Green Belt (Preferred must be willing to undertake training)
• Strong interpersonal, communication, negotiation and leadership skills are required, as are excellent organizational and problem-solving abilities.
• Demonstrated abilities to lead projects with excellent project management skills
• Experience managing strategic or operational projects with demonstrated ability to deliver on-time quality results.
• Exceptional analytical skills, including the ability to synthesize complex and voluminous information into written reports.
• Ability to determine business success factors and align with municipal benchmarks and key performance measures.
• Thinks strategically about business issues with a strong bias for action and business solutions, with a view to achieving results to advance the business.
• Knowledge of municipal government, and functions of the Enforcement Division, are preferable.
• Advanced MS Office skills
• Strong knowledge and experience with Infor, gtechna and SAP
• Understanding of financial analytical tools, modeling abilities, budgeting and business planning processes is an asset.