IT Solutions Manager

Who is Grand & Toy?

We are one of the largest Canadian B2B solution providers for different lines of business including technology, facilities, safety supplies, furniture, office products and more. We have our own Canada wide integrated supply chain, and we partner with leading suppliers to make sure our customers get the best solutions backed by our reputation.  We provide solutions which maximize efficiency, safety, and productivity for our customers wherever they work.

Over many years and with significant investment, we have built our own proprietary B2B e commerce platform and ERP system with rich functionality that supports the complex procurement needs of our customers and which prioritizes the customer experience above everything else. 

The IT team at Grand & Toy provides an agile, customer-centric, innovative, and exciting place to work for professionals who want to make a difference, to challenge the norm, to learn, to grow and to have fun. Our culture is grounded on 5Cs: Customer, Creativity, Caring, Commitment and Change. Our people are thought leaders and subject matter experts in the B2B e commerce space.

We seek teammates who drive value creation, are great problem solvers, have strong interpersonal savvy, and who want to develop and grow themselves.

If this quick overview caught your attention, read on for more…

What You’ll Do

The Solutions team is a multi-disciplinary consulting team embedded within the IT function at G&T.  The Solutions Manager will work closely with: Business stakeholders to understand their needs and develop well-defined solution strategies with a solid business cases.  IT Delivery to prepare estimates, plan the delivery approach and to act as SMEs during the project.

In addition to being consultative, Solutions Managers need to be highly collaborative and work with Business partners to enable them to define the real problem statement, develop options, pick one for business case and presentation.  Solutions Managers won’t and don’t need to have all the answers.  They do however need great listening skills and the ability to manage the business team away from simply identifying the single and most seemingly obvious solution option. 

Solution Managers needs to look outside the organization as well as inside for ideas, options and insight.  They will facilitate teams to practice customer empathy, to experiment-fail-learn, repeat and to deliver with velocity the minimum viable product. Solutions Managers need to be conscious of their own internal biases and not let these interfere with the solutioning process.

Define the problem statement and the underlying business requirements. Ask critical and constructive questions to understand the real business need. Not an “order taker” that simply documents the ask and accepts it verbatim.

Work closely with different business functions and IT teams to define business and technical requirements to enable delivery of IT solutions. You will have expertise in business analysis, requirements gathering and stakeholder facilitation. 

You will develop, document, and present the following to both business and technical audience:

• System Requirements Documents/Functional Specifications/Workflows
• Supplementary/Non-Functional Specifications
• Use Cases
• Wireframes - User Interface Prototypes/Samples

You will also:

• Facilitate knowledge transfer to our business partners.
• Participate in QA, UAT, deployment and training.

Education Requirements: College or university degree and/or certifications related to IT will be an asset.

Work Experience and skills required:

• 10+years of experience in business analysis, product evaluation and vendor review
• Exceptional verbal, written and presentation skills
• Strong leadership abilities including experience in collaborating with Senior Management to identify business goals, influence and negotiate through conflicting needs to “sell” a solution and its benefits
• Ability to conceptualize complex ideas into the key artifacts required to develop solutions
• Extensive experience with writing business cases, feasibility & alternative studies, competitive & market analysis, use cases and business process flows
• Strategic leader able to rapidly absorb multiple inputs and develop a solid, defendable go forward position which will serve as a blueprint for the IT roadmap
• Ability to think from an end-user’s point of view in terms of application configuration, usability
• Excellent knowledge and proficiency in MS Office
• Deadline oriented with strong attention to detail
• Ability to work with minimal supervision
• Bilingualism in English/French is an asset

Location

Our head-office is in Vaughan, ON.  We work from the office 3 days per week.  Always Tues and Thurs. 

You must be legally allowed to work in Canada and live within commuting distance of our office.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all required responsibilities and skills. Other duties and special projects may be assigned per business needs. Job descriptions are subject to change at any time with or without notice.