SENIOR IT TECHNICIAN

Take up an exciting challenge in the world of information technology (IT)!

Groupe Desgagnés is recruiting a Senior IT Technician to join a dynamic and innovative team. If you are passionate about technology, solving complex problems, and optimizing computer systems, this is the opportunity for you.

Your Mission

As a Senior IT Technician, you will be responsible for incident management, technical support, and administration of network infrastructure for our three business units. You'll play a key role in resolving technical problems, ensuring that systems run smoothly. You will also be involved in user support and proactive equipment management to prevent malfunctions.

Working with multi-disciplinary teams, you will be involved in a variety of strategic projects, while guaranteeing a high quality of service. You will be responsible for ensuring infrastructure stability, data security and optimizing internal processes.

Your Expertise

With solid experience in network management, IT support and an excellent sense of customer service, you will be able to manage complex technical challenges. You'll be a key player in the implementation of innovative solutions and the continuous improvement of our systems.

If you are looking for a dynamic environment, where every day brings new challenges, and if you want to actively contribute to the optimization of the company's information systems, this is the job for you!

This position offers geographic flexibility with the possibility of working from Montreal, Sainte-Catherine or Valleyfield, while collaborating closely with the Quebec City IT team. Occasional travel to Valleyfield and Sainte-Catherine will be required to support on-site teams.

Join us and make a difference in our IT team!

More specifically, the Senior IT Technician’s main responsibilities are to:

• Incident management: Respond to incidents and requests for technical assistance from the various business units and marine operations; monitor tickets (requests and incidents) in close collaboration with end users throughout their lifecycle, providing prompt, courteous and efficient assistance to ensure a high level of user satisfaction
• Operations support: Ensure support for ship operations, particularly for critical systems
• Access management: Create and delete user profiles and various IT accesses as required, and manage access rights in line with corporate IT standards
• IT security management: Manage and process IT security incidents in priority mode
• System monitoring: Participate in the off-peak rotation to ensure continuous system monitoring
• Documentation management: Document procedures and solutions to problems in order to share them with support teams and users
• Process analysis and improvement: Analyze incidents to continuously improve resolution processes
• Equipment management: Participate in the management of IT components (employee arrivals and exits, recycling and storage of equipment) and organize and maintain the equipment inventory
• Collaboration with teams: Collaborate with management teams to handle incident escalations or complex service requests
• Training and compliance: Train internal users on new procedures or tools and maintain a technology watch to keep technical skills up to date and suggest improvements

Working conditions

• Permanent, daytime position (37.5 hours per week, Monday to Friday)
• Teleworking policy (50% over 10 days)
• Comprehensive group insurance program (including dental insurance)
• Registered Retirement Savings Plan (with employer contribution)
• Employee assistance program and telemedicine
• Ongoing employee training program
• Annual vacation
• Floating vacations, sick leave and federal holidays
• Social club
• Company-paid parking allowance of $180/month
• Free coffee!