First Call Care Coordinator (Bilingual French)

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

As a Bilingual First Call Care Coordinator, you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!

What you’ll be doing: 

• Coordinate schedule distribution
• Revise clinical staff and Clinical Managers’ schedules as needed
• Send requests for upcoming availability to all Service Providers for upcoming months
• Create and manage Immediate Support schedules
• Ensure completion of on-call scheduling for both English and French afterhours
• Create French FCC schedule on a bi-monthly basis
• Create and manage protocol documents, forms and procedural manuals
• Ensure administrative processes are adhered to within the FCC capacity
• Coordinate team meetings with Clinical Managers and other FCC operational meetings
• Support the Clinical Managers with projects, materials and presentations as needed
• Manage IT equipment requests and distribution
• Monitor training and progress

What we’re looking for:   

• Minimum 3 years’ experience in Business Administration or equivalent
• High School Diploma
• Excellent verbal and written communication skills in both English and French
• Proficiency with Microsoft Word, Outlook, Excel and PowerPoint is required as well as the ability to easily learn and adapt to new systems
• Strong organizational and time management skills
• Exceptional customer service delivery skills

English language skills are required as this role supports, communicates and/or collaborates with both French and English-speaking clients and/or colleagues nationally.

Why work with us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.