Clerical Support Associate - Haemodialysis, Nephrology Program

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.   

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

Right now we are looking for a Clerical Support Associate to work with our Haemodialysis Department, Nephrology Program.

Reporting Relationship: Manager, Haemodialysis, Nephrology Program

Hiring Salary Range:$26.805 - 27.744

Location: Humber River Health - Wilson Site

Hours of work: Days/evenings/weekends/stat holidays

Union:  Teamsters PT Clerical

Position Responsibilities:

• First line of contact with patients and their families.
• Provides administrative, clerical and customer service support including reception/customer service, answering telephones, and organizing tests, procedures and lab work
• Regular communication with Dietary department, input to and monitor Thoughtwire
• Register patients for their appointments and apply armbands within a 30 minute window, re-book missed wheel-trans rides, assist drivers to locate patients
• Booking appointments in community wide scheduling, making changes to patient schedule, Collecting statistics and data as required including ORRS data collection and submission. 
• Responsible for unit staffing tasks as per guidelines in consultation with the Manager or designate.
• Other clerical support as requested by the Resource nurse/Manager.

 Qualifications:

• High school graduate or equivalent.
• Completion of a Community College Office Administration Diploma (preferably Medical) or equivalent required.
• Minimum of one-year full time recent clerical experience required, preferably in an out-patient health care setting.
• Knowledge of medical terminology required.  MEDITECH computer experience an asset.
• Demonstrated excellent computer skills required, including Microsoft Word, Excel, Power Point and Outlook
• Good organizational and problem solving skills required, including an ability to prioritize a varied and busy workload. Demonstrated ability to cope with tight deadlines, frequent interruptions and emergency situations
• Experience in community wide scheduling strongly preferred 
• Good keyboarding skills with a minimum typing speed of 40 wpm.
• Excellent interpersonal and communication skills (verbal and written). Very good spelling, proof reading skills and minute writing as well as math skills.
• Recent hospital clerical experience especially in nephrology strongly preferred
• Recent registration experience in Nephrology strongly preferred
• Demonstrated strong customer service skills.
• Excellent attendance and discipline free record required.

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority.  We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.