Chief Technology Officer, Digital Health

The Chief Technology Officer (CTO) plays a significant role to provide senior technical and operational leadership and oversight of Mackenzie Health’s technology services, ensuring alignment with the corporate strategy and digital roadmap. Reporting to the Vice President, Digital Health and Chief Information Officer, the CTO will provide strategic, technical, and operational leadership to ensure exceptional service delivery and performance and will advance Mackenzie Health’s use of innovative technology in the evolution of its smart hospital strategy. The CTO will have management oversight of the IT infrastructure and telephony, enterprise applications, and support the organization’s cybersecurity program. The CTO will work closely with key stakeholders, including the Digital Health leadership team, members of the Senior Leadership Team, Clinical Informatics, Project Management as well as the clinical and operations teams to identify and prioritize technology investments that improve patient and staff experience, enhance productivity and information security, increase innovation, while managing costs. The ideal candidate will have strong leadership and customer service skills, a deep understanding of technology, healthcare systems, and a track record of successful oversight of large-scale technology initiatives including Data Centre and Network deployments, Cloud Solutions and Cybersecurity initiatives.

Primary Responsibilities:

• In partnership with the Vice President, Digital Health and Chief Information Officer, support the development and execution of the digital roadmap, ensuring alignment with the organization’s strategy and goals.
• Leverage a depth of technological expertise, strong business acumen and top-notch leadership skills to strengthen, mentor, develop and lead a high performing technology team, fostering a culture of innovation, collaboration, accountability, and continuous improvement.
• Champion a values-driven culture focused on accountability, results, and engagement. Lead by example leveraging strong communication skills, executive presence, relationship building expertise and team leadership strengths to improve and/or adapt the team and culture to drive sustainable results.
• Provide senior technical leadership oversight for the development, negotiation, and maintenance of vendor and supplier contracts and service level agreements (SLAs) to reduce capital and operational costs aligned with strategic technological and operational goals, monitor and address issues with vendor and supplier performance and/or adherence to contract terms, SLAs and legal regulatory, policy, cyber and procedural requirements.
• Effectively translate and communicate complex technical issues, solutions, and recommendations to senior leadership and non-technical stakeholders in a clear, concise, and actionable manner.
• Lead the development of the portfolio operating budget; monitor and manage budget variances with direct reports. Lead the development of the organization’s annual Digital Health capital budget in collaboration with other capital category leads.
• Ensure effective and efficient project management and technical change control principles and practices to manage a high volume of projects.
• Oversee the development, implementation and maintenance of a robust technology infrastructure that is secure, reliable, and scalable. This includes ensuring that the hospital's data storage, management, and analysis systems are up-to-date and meet industry standards for security and compliance.
• Develop, implement and enforce policies and procedures and incident response plans to ensure that the hospital's cybersecurity, and compliance practices are in line with industry standards and best practices. This includes staying up to date with regulatory requirements and working closely with legal, risk, insurance and compliance teams to ensure Mackenzie Health complies with all applicable laws and regulations.
• Lead and mature the cybersecurity program to ensure digital resources and assets remain available and secure. Work with regional partners, other hospitals and Ontario Health to ensure alignment with regional and provincial security policies, practices and initiatives.
• Develop, implement, execute, and maintain organization-wide disaster recovery and business continuity plans to address electrical or systems outages or errors with broad operational or clinical impact in collaboration with the enterprise risk, clinical operations, facilities management, and planning teams.
• In collaboration with the Vice President, Digital Health and Chief Information Officer, establish and evaluate benchmarks, goals, and objectives aligned with corporate strategic direction; establish performance metrics and monitoring systems.

Qualifications:

• Undergraduate degree in computer science, information technology, or a related field and master’s degree preferred.
• 10+ years of progressive experience in managing information systems and services and cross functional technical teams. Healthcare IT leadership experience is an asset.
• Strong understanding of IT management best practices, including IT Service Management (ITSM) and IT Infrastructure Library (ITIL) frameworks.
• Deep understanding of cybersecurity technologies and cyber risk mitigation strategies. Knowledge of cybersecurity governance frameworks and security controls such as the National Institute of Standards and Technology (NIST) and ISO-27001 - Information Security Management.
• Strong knowledge of available digital health technologies (e.g., health information management systems).
• Strong knowledge of and experience leveraging design thinking principles and lean methodology is an asset.
• Demonstrated experience leading large scale technology initiatives involving multiple, diverse stakeholders.
• Demonstrated excellence in interpersonal, written, and verbal communication skills including ability to demonstrate tact and diplomacy, manage confidential information, and build rapport and positive working relationships.
• Considerable experience in vendor management, ensuring effective partnerships and contract negotiations.
• Proven ability to work independently and as part of a team, demonstrating initiative and collaborative skills.
• Exceptional organizational skills with the ability to manage multiple priorities.
• Commitment to health equity, anti-racism, anti-oppression, and client and family engagement.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others.
• Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
• Models behaviour that is aligned with the values of Mackenzie Health - Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting healthcare environment.
• Mackenzie Health embraces of culture of safety and high reliability. As a part of that culture, all physicians and employees are expected to practice our Universal Skills for Reliability and Relationships as a part of their day-to-day duties and interactions.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.

*You may be required to work at any site at Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.