Customer Portal Analyst, Data Interchange and Development

The Customer Portal Analyst, Data Interchange and Development will ensure that all Magna companies are set up properly within the hierarchy structure established within our automotive customer portals. By providing training and assistance to all Magna companies, levels of management, and users, the Analyst will ensure that business transactions occur, uninterrupted, within all areas of operation.
As the main point of contact between customers and Magna companies in relation to customer portals, new initiatives, business applications, communication issues, and methods of simplifying processes, the Analyst will be tasked with finding ways to reduce cost and improve efficiency. A component of this position will be to assist with contract negotiations relating to iPoint and to provide corporate finance Group/Division billing details for iPoint and managing OEM portal administration.

Major Responsibilities:
• 1st and 2nd level support of security administrators and end users
• Coordinated of level 3 support with OEM portals when required
• Provide access to new applications and site codes for all OEM customer portals, ensure availability to Magna companies
• Check regularly for divisions registered outside main organizations in Covisint and ensure that they are properly realigned
• Help new divisions get set up properly within portal and hierarchy
• Ensure new codes are set up properly, allowing business transactions to flow properly
• Liaise with magna sales/purchasing, legal department, customer, and Dun & Bradstreet periodically when issues around DUNS number arise (add/delete/update information).
• Discuss new application rollout, pilots with Magna divisions, i.e. GSDB, eRFQ, EPO, SQP.
• Assist with and ensure bank detail entries into GSDB are done correctly.
• Develop and maintain Magna specific training materials relating to the administration of the various OEM portals.
• Provide training via web, phone, email, documentation, or on-site to Security Administrators, end users, and management for customer portals.
• Support the implementation of portal integration processes and set up iPoint missions (correct and monitor issues around iPoint).
• Provide presentations on third party software solutions related to OEM systems.
• Maintain OEM website, update with information relevant to access, applications instructions. Help documents, and news items.

Skills and Competencies
• Excellent documentation, organizational, and time management skills - with the ability to multi-task and prioritize
• Strong interpersonal and communication skills
• Ability to work flexible hours and overtime/weekends when required
• Positive, pro-active, energetic, and professional
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a fast, mission critical environment.
• Strong customer service orientation

Knowledge and Education
Completion of community college diploma/certificate in Information Technology, Math, Computer Science or related technical subject area - OR equivalent work experience

Work Experience
• 3-5 years of work-related experience
• Experience with iPoint and OEM systems is an asset
• Experience working in a global team oriented, collaborative environment