AVP - Enterprise Productivity Management

The AVP of Enterprise Productivity Management is a key leadership role within the organization that will lead and be responsible for large transformational initiatives that deliver significant expense savings. Reporting to the Vice President, Global Head of Enterprise Productivity Management, the role will focus primarily on transformation techniques to deliver balanced improvement in efficiency, cost reduction, scalability, and/or integration of business units or capabilities across the enterprise. The position is crucial at Manulife and requires a leader who demonstrates outstanding abilities in leadership, including emotional intelligence, collaboration, and building relationships with colleagues, customers, and partners.

Position Responsibilities:

• Partner with the segments and functions to identify and deliver on initiatives required to achieve efficiency targets, which underpin our external dedication to achieve a better cost-efficiency ratio consistently.
• Ensure the transformation initiatives are aligned with the corporate & business strategy and priorities, business transformation goals, growth of high-opportunity businesses, customer experience, cost reductions, efficiency improvements, etc.
• Lead all aspects of the transformation initiatives reporting on schedule, budget, scope, quality, risks/issues/dependencies, and benefit realization.
• Provide visibility and clarity in the delivery of progress and financial performance of transformation initiatives.
• Work collaboratively and establish relationships with senior collaborators, especially the initiative sponsor and business Lead(s), to elicit requirements to deliver the business objectives and vision.
• Develop recommendations for change, support implementation, and provide direction and consultancy to business leaders and project teams.
• Ensure measurable results by establishing performance metrics, business cases, and KPIs, while maintaining industry knowledge and regulatory compliance.
• Partner with others to effectively communicate the progress of transformation projects, securing support from collaborators, customers, and team members. Implement frameworks for continuous improvement to sustain lasting change, taking full ownership of the success of all initiatives.

Required Qualifications:

• 10+ years of experience in Consulting, Business Process Transformation and driving large-scale change initiatives with good exposure to the Financial Services industry.
• Master or Bachelor degree with experience driving transformation in functions like operations, technology, etc.
• Knowledge of transformation techniques and methodologies (Operating model design, Six Sigma, Agile, etc.).
• Extensive experience in driving operating model changes, process optimization, location optimization, etc.
• Knowledge of the latest technology developments, including new technologies, etc.

Preferred Qualifications:

• A highly motivated senior individual who can work independently with minimal direction.
• A teammate who can connect well with peers and interact successfully with business partners and regional functions at all levels as required.
• Remarkable communication skills with high emotional intelligence to read the room and adapt accordingly.
• Global leadership experience leading teams within and working with colleagues across a multi-national, geographically distributed environment.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.