Bilingual New Business Coordinator, Large Case

Manulife's Individual Wealth and Insurance Solutions administrative unit, a leader in investment and insurance solutions, meets the diverse financial needs of Canadian families. We collaborate with independent financial advisors nationwide to offer innovative wealth management and financial protection solutions, including segregated funds, annuities, and a comprehensive range of life insurance and living benefits products.

Manulife is currently seeking a Case Coordinator for New Business in Individual Life Insurance. This key role involves proactively assisting our large groups, national accounts, and independent advisors, while ensuring effective liaison with internal services for processing new life insurance applications.

Position Responsibilities:

• Build personalized relationships with advisors in the assigned sales offices, serving as their go-to contact during new business processing.

• Proactively follow up on all pending cases to ensure compliance with service standards.

• Anticipate client needs and make calls, send emails, or New Business notifications to keep them informed about what matters to them.

• Take responsibility for assigned cases, recognize urgent issues, and help resolve problems that may hinder the swift processing of cases.

Required Qualifications:

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Preferred Qualifications:

• Provide exceptional customer service by communicating effectively and professionally at all levels of management, with excellent verbal and written skills.

• Demonstrate strong teamwork and interpersonal skills, fostering a collaborative and harmonious work environment.

• Adapt flexibly to continuous changes and influence confidently, persuading and guiding others towards positive outcomes.

• Identify situations requiring exceptions and report them to management to ensure superior customer service and proactively resolve issues.

• Utilize your exceptional organizational skills and attention to detail, while leveraging your knowledge of individual life insurance products and terminology.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.