Director, Group Functions AI Delivery

The Opportunity

The Group Functions AI team is a strategic delivery partner for our corporate function teams. We are change champions using AI, GenAI, and Machine Learning techniques to unlock actionable insights, transform processes, and unlock significant value for Manulife.

Responsibilities

Partner with the VP of Group Functions AI and key collaborators to structure initiatives, measure value, and address blockers efficiently. Your motivations include customer focus, excellence, agility, teamwork, ownership, integrity, and contributing to a diverse and inclusive work environment. In this role, you'll get to collaborate with various collaborators on exciting, transformative projects. Specifically, you will:

• Support the development of GenAI roadmaps for each function in coordination with the Digital Customer Leader program.
• Collaborate with project leads, managers, and senior collaborators to align and achieve program goals through effective communication and teamwork.
• Challenge program timelines, deliverables and resources in partnership with IT and function partners, to accelerate results where possible.
• Share frequent updates on program advancement with senior leadership and aid the VP, Group Functions AI, in decision-making.
• Collaborate with multi-functional teams to ensure the integration of GenAI technologies aligns with business goals and enhances operational efficiencies.
• Monitor market trends and technological advancements to inform program strategies and anticipate future needs.
• Ensure that all teams adhere to established standards, including AAMDF, to maintain consistency and quality across all program initiatives.
• Identify risks and threats to program success, develop and implement strategies to mitigate risks, and coordinate resolution efforts.
• Foster a collaborative and innovative environment within the team.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field
• 7+ years of experience in program management and complex projects delivery, preferably in AI or technology-related fields
• Experience in developing and implementing strategies and roadmaps for innovative technologies
• Proven ability to identify and mitigate risks in large-scale programs
• Experience in coordinating with multiple teams and managing stakeholder relationships
• Strong analytical and problem-solving skills
• Demonstrated ability to drive innovation and continuous improvement
• Understanding of AI technologies and their applications in business
• Expertise in managing both waterfall and agile project methodologies; PMP or CSM designation would be an asset
• Excellent project management skills with a proven track record of managing complex programs
• Exceptional communication and interpersonal skills
• Ability to work effectively with cross-functional teams and senior partners

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together.
• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
• Continuous innovation: We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.