IT Project and Support Analyst, Group Functions Technology

Join our Group Functions Technology Team!

Collaborating with the Director of Information Risk Management within the business unit to provide project and delivery support. Maintain and track and update technical project processes

Responsibilities:

• Understanding of software development lifecycle.

• Responsible for seamless functioning of technology and applications for the benefit of internal and external users.

• Develops both knowledge base and technical profile for users.

• Responsible for managing and tracking internal projects across multiple partners; developing analysis to support process and project improvements.

• Researches and analyzes improvement opportunities, conducts analysis, recommends and facilitates efficiency enhancements.

• Investigates new platform solutions to enhance service delivery experience.

• Develops business requirement documents and specifications.

• Works as directed by management team to research and document business issues involving workflow procedures and processes.

• Analyzes data and work with management to develop creative solutions.

• Proactively identifies issues with workflows and processes; suggests improvements to management.

• Demonstrates understanding of how technology supports Manulife's strategy.

• Work with IRM teams to identify areas of program improvement and drive execution through special projects and general working sessions.
• Standardize/streamline processes and metrics.

Skills and Experience:
• Experience in one or more of the following areas : Information Technology/Systems, Project Management, Information Risk Management, Information Security, ideally with some of that time spent in a large, complex organization.
• University Degree or equivalent experience preferred.
• Financial Services industry experience preferred.
• Professional certification in Project Management is a plus, but not a requirement.
• Strong Personal Computing skills (MS Office) and experience with Planning tools and/or relational databases.

• Familiarity with collaboration tools including teleconference, instant messaging, email, and videoconference.

• Broad understanding of Project Delivery and Portfolio Management technologies and working experience with tools i.e. Atlassian - Confluence, JIRA, JSM etc.
• Good communication skills (oral and written) including ability to develop and deliver effective user education sessions and collaborate with all organizational levels.
• Achievement oriented with proven project management skills and the able to work independently and as part of a team, managing multiple priorities.

• Good analytical skills, copes with complex situations through deliberate analysis and planning.
• Ability to support ad/hoc critical system issues within a high availability environment to help de-escalate incidents. Collaborate with Global teams and partners in different time zones, occasionally.

What can we offer?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Values-first culture

We lead with our Values every day and bring them to life together.

We create opportunities to learn and grow at every stage of your career.

We invite you to help redefine the future of financial services.

We foster an inclusive workplace where everyone thrives.

We build a business that benefits all collaborators and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.