Learning, Talent and Development System Enablement Lead

The Employee Experience Design Global HR team at Manulife is committed to creating exceptional experiences for our colleagues. We focus on understanding employee needs, simplifying complexities, and enabling personalized, curated experiences that matter most.

This role offers a unique opportunity to contribute to the development and enhancement of our learning and talent management capabilities. The successful candidate will work with advanced technology solutions and collaborate with cross-functional teams to drive impactful results.

Reporting to VP of Employee Experience Design, your mission will be to deliver innovative technology solutions across our Talent and Development CoE in alignment with the broader HR strategy. You partner with the Employee Experience Delivery team, the Group Functional IT team and business stakeholders to support technology projects and drive continuous improvement.

Position Responsibilities:

• Act as an Enablement Lead for learning, development and talent systems, ensuring alignment with the Talent and Development Center of Excellence.
• Provide technical consultative support and strong business analysis to design and implement strategic solutions.
• Collaborate with cross-functional teams to collect business requirements, develop, test, and deploy solutions that enhance learning and talent management.
• Facilitate privacy impact assessments, risk reviews and participate in vendor release activities, including assessing feature impact and assisting with testing.
• Influence and communicate effectively with stakeholders at all levels to drive project success.
• Understanding of GenAI technologies, including model development, API integration, and deployment
• Ability to analyze and interpret data to inform L&D technology strategies and measure the effectiveness of technology initiatives.
• Familiarity with the latest L&D technologies and platforms to create scalable and personalized learning experiences
• Ability to anticipate future skill requirements and develop technology strategies to enable the L&D strategy around upskilling and reskilling
• Leading initiatives that leverage GenAI to create innovative learning solutions and drive continuous improvement.
• Work effectively with cross-functional teams, including HR, IT, and business leaders, to align L&D initiatives with organizational goals.
• Staying agile and responsive to the rapidly changing technological landscape, HR industry trends and best practices to continuously improve learning and talent systems.
• Utilize agile methodologies and work within self-managed technology teams to deliver high-quality solutions.
• Participate in the quarterly and yearly HR Technology Book of Work planning efforts in partnership with HR Strategy and the Center of Excellence. You will help influence the technology roadmap by understanding and articulating business needs to drive and evaluate/set roadmap priorities.
• Partner with the Delivery Solutions team to develop strategic solutions to enable the strategy across COEs and HR teams.
• Serve as a technology subject matter expert across Talent Management, Performance Enablement, Development and Culture domains.

Qualifications:

• Bachelor’s degree in Human Resources, Computer Science, Information Systems, or a related field.
• 5+ years of experience with Learning and Talent Management technologies in global, large-scale initiatives, across learning and talent systems such as Workday, EdCast, Cornerstone, and talent intelligence tools.
• Proven experience supporting the system development lifecycle, including process re-engineering and technology implementations
• Strong understanding of Learning and Talent Management processes and technologies, particularly Workday, EdCast, Cornerstone, etc.
• Excellent communication, consultative and interpersonal skills.
• Ability to think strategically and drive results.
• Prior experience working on agile or self-managed technology teams.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Human Centered Design Certification, CHRP/CHRL, or PMP Certification is an asset.
• Experience in insurance, financial, or highly regulated environments, with global experience preferred.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.