Long Term Disability Co-op/Intern - Summer 2025

Are you a driven university student ready for a summer adventure in the world of Group Benefits Long-Term Disability? Join us as a Long Term Disability Co-op/Intern for Summer 2025 with Manulife Group Benefits! You will connect with Plan Members, Plan Sponsors, the Medical Community and Vendor Partners in this exciting role, delivering exceptional disability claims management for our clients.

Position Responsibilities:

• Work closely with Case Managers, Disability Specialists and Associate Managers

• Make follow-up phone calls and/or send written communication to Plan Members, Plan Sponsors, medical professionals and vendors

• Reach out to Plan Members by phone to complete functional telephone interviews

• Keep claim files up-to-date and accurate

• Support payment of invoices

• Update Plan Member banking information

Required Qualifications:

• You are currently studying in an undergraduate program like Nursing, Health Sciences, or Mental Health.

• You have great organizational skills and can communicate well both in writing and speaking.

• You are comfortable using Microsoft Office Suite (Word, Excel, PowerPoint).

• You can manage working on your own and love being part of a team.

• You are good at juggling multiple tasks at once.

• You have some basic knowledge about claims processing and health insurance.

• You have had some experience in customer service or administrative work.

Application Instructions:

• Submit your resume, cover letter, academic transcript and work term evaluation (if any) in one PDF file.

• Please note: Applications are reviewed on a rolling basis, and successful candidates will be contacted by the end of January or February.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

Êtes-vous un étudiant universitaire motivé, prêt pour une aventure estivale dans le monde de l’assurance collective, en gestion d’invalidité? Rejoignez-nous en tant que stagiaire coopératif pour l'été 2025, au sein de l’équipe Manuvie de gestion d’invalidité de longue durée! Dans ce rôle passionnant, vous serez en contact avec les participants aux régimes collectifs, les promoteurs de régimes, des professionnels de la santé ainsi que différents partenaires et fournisseurs, offrant un service exceptionnel à nos clients.

Responsabilités du rôle:

• Travailler en étroite collaboration avec les gestionnaires de dossiers d’invalidité de longue durée, les spécialistes en invalidité ainsi que l’équipe de directrices-adjointes.

• Effectuer des appels de suivi et/ou envoyer des communications écrites aux participants et promoteurs de régimes collectifs, aux professionnels de la santé et aux fournisseurs.

• Contacter les participants par téléphone pour réaliser des entrevues téléphoniques.

• Tenir les dossiers à jour, avec minutie et précision.

• Procéder au paiement de factures.

• Mettre à jour les informations bancaires des participants.

Qualifications requises :

• Vous êtes actuellement étudiant dans un programme de premier cycle comme les sciences infirmières ou tout programme lié aux sciences de la santé (physique ou mentale).

• Vous êtes une personne organisée et minutieuse, et vous pouvez bien communiquer à l'écrit comme à l'oral.

• Vous êtes à l'aise avec Microsoft Office (Word, Excel, PowerPoint).

• Vous êtes capable de travailler de manière autonome et aimez faire partie d'une équipe.

• Vous savez gérer plusieurs tâches à la fois.

• Vous avez des connaissances de base en gestion de réclamation (invalidité, santé, etc.)

• Vous avez une certaine expérience dans le service à la clientèle ou le travail administratif.

Instructions pour postuler :

Soumettez votre CV, lettre de motivation, relevé de notes académique et évaluation du stage (le cas échéant) dans un seul fichier PDF.

Veuillez noter : Les candidatures sont examinées au fur et à mesure, et les candidats retenus seront contactés d'ici fin janvier ou février.

Lorsque vous rejoignez notre équipe :

• Nous vous donnerons les moyens d'apprendre et de développer la carrière que vous souhaitez.

• Nous vous reconnaîtrons et vous soutiendrons dans un environnement flexible où le bien-être et l'inclusion sont plus que de simples mots.

• En tant que membre de notre équipe mondiale, nous vous soutiendrons dans la construction de l'avenir que vous souhaitez voir.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact recruitment@manulife.com for additional information.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.