Manager, AML Compliance

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife Investment Management is the Global Wealth and Asset Management (GWAM) segment of Manulife Financial Corporation. We manage assets on behalf of other segments, institutions and private clients which provides increased scale and further value to the broader Manulife organization.

The Manager, AML/ATF Program Management is responsible for supporting compliance with the anti-money laundering and anti-terrorist financing (AML/ATF) obligations on behalf of Global Wealth & and Asset Management. This role is positioned in the Global Chief Anti-Money Laundering Officer’s Office, reporting to the Director, Global AML Compliance.

The Manager will be responsible for the day to day management of the GWAM AML Program, confirming compliance with Manulife’s Global policies and standards, while addressing the diverse regional and functional business needs of the organization across Canada, US, Asia and EMEA regions.

Position Responsibilities:

Decision Authorities:

• The role is expected to make operational decisions related to the day-to-day management of the Global Wealth and Asset Management AML Program, providing feedback, resolution, advice, and guidance and to escalate where necessary.

People:

• Act as the Segment AML relationship manager for Business Unit Compliance and operations, acting as the primary contact on GWAM AML issues, analysis, case interpretations and AML processes.

• Provide leadership and effective AML compliance program management for GWAM associates.

• Develop, support and monitor AML training program for key control persons and AML system users.

• Oversee AML, ATF, Sanctions and anti-corruption reporting, ensuring timely and accurate submission of required internal and external reports.

• Stay current on money laundering, sanctions and terrorist financing issues, including policies, procedures, regulations, industry best practices, and trends.

Process:

• Manage advanced case management processes, ensuring thorough investigation and documentation of AML-related cases to an acceptable audit standard. Prepare case reports outlining investigation activity, risk assessment, and recommended remediation actions including regulatory reporting where required.

• Conduct and oversee the Global Annual Self-Assessment for GWAM, gathering information and providing data within prescribed timelines.

• Identify and disseminate newly imposed or amended AML, ABC, ATF and Sanctions regulatory requirements, assess potential impacts on GWAM, and recommend appropriate governance and control processes.

• Identifying where policies and procedures can be optimized, including automation, to limit AML and other risks for which GWAM may be exposed and to improve the customer experience. Ensure business areas implement AML controls, processes, and procedures consistent with the global AML program.

• Oversee the implementation, and delivery of AML testing within GWAM to assess compliance with regulations and ensure the adequacy of related controls.

Systems:

• Provide input, direction, and support to business units regarding the strategic approach to IT and other solutions within GWAM (e.g., risk management monitoring tools).

• Oversee the watchlist management processes to confirm systems are aligned with regulatory requirements, timeliness of alert adjudication, and management reporting.

• Manage logging, tracking, and resolving issues, regulatory changes and corrective actions in the integrated risk management system.

Change Management:

• Ensure AML requirements are clearly outlined within any respective project scope and AML-sponsored projects/initiatives are delivered within prescribed timelines.

• Lead the implementation of system enhancements to improve AML compliance and operational efficiency.

• Engage in continuous improvement initiatives to enhance the effectiveness of the AML program.

Key Shared Accountabilities:

• Engaging with Business Unit Compliance Officers, use judgment and knowledge of money laundering patterns to identify and assess issues, suspicious transactions and conduct requisite investigations and make recommendations as to the appropriate course of action.

• Prepare case reports for review outlining the risk assessment and recommended remediation actions.

• Where necessary and/or appropriate prepare regulatory reporting within prescribed timeframes to ensure compliance obligations are met.

Required Qualifications:

• 5+ years of AML/ATF Financial Services related experience, is preferable.

• Experience in Risk and Controls, and the ability to provide guidance on the implementation and suitability of required controls.

• Detail oriented, able to handle multiple tasks, and adapt quickly to changing business needs to meet deadlines. Flexible to collaborate with colleagues across time zones.

• Anti-Money Laundering, Anti-Terrorist Financing, Sanctions experience

  • Ability to work and engage productively with other AML professionals across the globe.

  • Strong knowledge of Manulife wealth products, processes and systems is an asset.

  • Understanding of Anti-Money Laundering and Anti-Terrorist Financing Laws in Canada, US, EU, UK and countries in Asia.

• CAMS and/or ACFCS certification is an asset.

• Ability to write clear and concise reports for senior management consumption.

• Strong critical thinking and analytical skills.

• Strong time management with ability to take responsibility and operate independently to ensure that AML compliance objectives are achieved.

• Solid relationship management skills: ability to develop and maintain relationships with internal and external stakeholders.

• Ability to deal effectively with contentious issues.

• Technologically savvy - ability to learn and navigate multiple systems.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.