Program Manager, Talent Acquisition Excellence

Join our dynamic Global Talent Acquisition Excellence team, where we create meaningful experiences for both candidates and recruiters. Our mission is to simplify complex processes and offer tailored solutions that make every day better.

The Program Manager, Talent Acquisition Excellence will play a pivotal role in driving positive change and innovative talent acquisition technology solutions. This role focuses on modernizing our approach within the talent acquisition function to enhance our digital presence and improve customer engagement.

Position Responsibilities:

• Strategic Optimization of TA Process and Tools: Advise and execute the Talent Acquisition strategy through the analysis, interpretation, and delivery of key projects related to technology enhancements and process improvements.

• Talent Acquisition Experience: Implement creative solutions to provide our Talent Acquisition Team, Candidates, and Stakeholders with the best and most efficient talent acquisition experience, ensuring an optimal user experience for all.

• Collaboration: Build partnerships across Human Resources (HR), IT, Advanced Analytics, Strategy, Finance, and other business areas.

• Innovation and Improvement: Identify and deliver innovations and improvements (process, systems, tools, etc.) to enhance end-to-end experiences and increase efficiency in our day-to-day TA operations.

• Training and Communication: Build training presentations and tools, assist with communications, and manage change to ensure successful adoption of new tools, technology, and process changes.

Required Qualifications:

• Minimum 7 years of Talent Acquisition experience, with at least 5 years in a global company.

• In-depth knowledge of recruiting information/Applicant Tracking Systems (ATS), Candidate Relationship Management (CRM) systems, data, business process optimization, and operations.

• Strong communication skills, including the ability to deliver compelling presentations.

• Ability to collaborate with multiple clients simultaneously, work with remote teams, think creatively, manage time effectively, and take initiative to drive projects.

• Flexibility to attend and participate in conference calls convenient for stakeholders in both North America and Asia.

Preferred Qualifications:

• Bachelor's Degree, ideally in HR.

• Experience with Workday and/or Phenom.

• Human-centered design certification is an asset.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.