Description
Position Type:
PermanentIf you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.
As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.
Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.
Position Title: Business Analyst, NSPP
Job Family: BA L3
Division: Government Programs
Competency Family: Professional, Technical
Department: NSPP - Medicare
Position Reports to: Team Leader
Location
NS, NB, ON, QC Remote
Job Description
Position Summary
We currently have an opening for an accountable, self-directed individual with strong technical and analytical skills to join our Nova Scotia Provincial Programs team. Nova Scotia Provincial Programs administers the Medical Service Insurance (MSI) on behalf of the Government of Nova Scotia, covering over 1 million Nova Scotians.
Under direction of the Team Leader, the Business Analyst is responsible for analyzing, designing, testing, and enhancing technology solutions for drug claims processing platforms along with other NSPP business area technology solutions. This role involves gathering business requirements, working with IT teams to design technical solutions, and ensuring systems align with organizational goals and program policies and standards. This role acts as a central point of contact and communication between different business areas to ensure a streamlined, coordinated approach to the various technical activities that require effective collaboration among stakeholders.
Hours of work are 37.5 hours/week and individuals must be available to work between core business hours of 8 a.m. - 5 p.m. AST, Monday to Friday.
Key Responsibilities
- Work with internal and external stakeholders to gather, document, and validate complex business requirements for Pharmacare technology and portals. Translate business needs into technical specifications.
- Work with IT and development teams to design solutions that meet business requirements, ensuring compliance and optimal user experience.
- Support integration with third-party platforms and analyze data for trends and process improvements.
- Assist in the execution of various business area projects, ensuring timely delivery, issue resolution, and post-implementation support.
- Define test cases, conduct testing, and support user acceptance testing (UAT).
- Liaise between technical teams and stakeholders, providing regular status updates and ensuring alignment.
- Maintain clear, accurate, and up-to-date documentation for all system configurations, project requirements, user stories, test cases, and process workflows, ensuring that all technical and business aspects of Pharmacare projects are well-documented for future reference, audits, and knowledge sharing.
- Proactively identify, diagnose, and resolve technical and functional issues related to pharmacare systems and portals, collaborating with cross-functional teams to implement timely solutions and ensure minimal disruption to operations and user experience.
- Identify opportunities for process automation, cost savings, and efficiency improvements.
- Acquire a thorough working knowledge of all provincial government funded insurance plans and an understanding of the methods of processing claims or transaction and collecting data for each of these programs or technology.
- Perform other assigned duties as required.
Required Qualifications
Education:
Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field.
Work Experience:
3-5 years of experience as a Business Analyst, preferably in healthcare or drug program domains. Familiarity with claims processing and patient management systems.
Business knowledge of Medavie systems, functionally, terminology and hierarchy would be considered an asset.
Other Qualifications:
Strong analytical skills with high technical aptitude
High level of accuracy and attention to detail
Excellent oral and written communications skills
Computer Skills:
Strong analytical, communication, and problem-solving skills. Experience with Agile methodologies and business analysis tools (e.g., JIRA).
Language Skills:
English - written and spoken
Core Competencies
Knowledge:
Functional / Technical Skills
High level of understanding of the interconnectivity between business needs and IT systems, experience with architecture and information architecture would be considered an asset.
Technical Learning
Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge-like internet technology; does well in technical courses and seminars.
Analytical Thinking:
Problem Solving
Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
Learning on the Fly
Learns quickly when facing new problems; a relentless and versatile learner; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything; Adapts to changing products, tools and processes as our business evolves.
Communication Skills:
Informing
Provides the information people need to know to do their jobs; provides individuals information so that they can make accurate decisions; is timely with information.
Written Communications
Strives to provide the highest level of internal/external customer service by using their strong communication skills (oral, written, listening) and deliver information clearly and confidently.
Customer Orientation:
Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Execution and Organizational Skills:
Priority Setting
Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
Works well with deadlines
Works well under pressure or when urgent needs arise. Meets challenging deadlines while still producing high quality work, maintaining a calm and professional demeanour.
Time Management
Ability to analyze, prioritise and support the day-to-day technical operational data requests submitted by our business stakeholders.
Teamwork:
Peer Relationships
Can quickly find common ground and solve problems for the good of all; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
Building Effective Teams
Enjoys working in a highly collaborative, remote team environment.
We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.
