Fraud Prevention and Detection Agent

A career as a fraud prevention officer at National Bank, means you'll be using your analytical skills and decision-making skills to manage fraud risks on a day-to-day basis.  In this role, you'll work jointly with different teams to ensure continuous improvement in performance.   Your job:

• Answering calls and contacting our customers
• Analyze payment card alerts
• Make appropriate decisions to reduce fraud losses.
• Provide insights to help our teams continuously improve our performance
• Perform secondary analysis on fraud investigations.

Your team : 
The centre is open 24 hours a day, 7 days a week. You will work in a full-time position of 37.5 hours per week. You must be available to work from 7:00 a.m. to midnight from Monday to Sunday. 
Join our team, where we value people who are curious, willing to get involved and above all passionate to help our team progress in achieving our mission, which is to reduce the impact of fraud and make a positive impact on people's lives.
Your start consists of on-the-job training that will allow you to experience the environment of a call center and get to know your teammates. You will have the opportunity to evolve in a human organization that cares about the well-being of its employees and that values professional development.   Prerequisites :

• High school diploma holder
• Experience in a fraud prevention and detection position, ideally related to payment cards 
• Knowledge of current trends in bank and consumer fraud
• Experience in customer service 
• Knowledge or experience in a call center setting

  Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.    * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic    These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.   Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.   We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.     We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?    Come live your ambitions with us!