Intermediate Communications Specialist to support a Canadian Banking Global Client Experience Centre Business Line- 37061

Intermediate Communications Specialist to support a Canadian Banking Global Client Experience Centre Business Line- 37061

Hiring Manager: Communications Senior Manager

Location Address: Hybrid - Toronto- 3 days/week (mainly at Toronto with ad hoc need to go to Scarborough)

Contract Duration 4/28/2025 to 10/31/2025 - 6 months (Chance of Extension)

Schedule Hours: 9am-5pm Monday-Friday; standard 37.5 hrs/week

Story Behind the Need

• Business group: GCEC - Global Client Experience Centres - supporting contact centre, social media groups, fraud groups - supporting Canadian Bank

Project:

• Communications Specialist is required to support the Canadian Banking Global Client Experience Centre (CEC) Line of Business, for the remainder of the fiscal year. Contractor will function as the Communications Specialist for the Contact Centre as a Service (CCaaS) strategic initiatives project. The first major release for this program is targeted for May. Resource will be rolling out and writing comms for the program for the major release.

Typical Day in Role:

• •Manage the development and multi-channel delivery of internal communication solutions that support the strategies of the Bank, Operations, and the Client Experience Centres by:
• Supporting the development, management, and maintenance of communication channels for the GCEC and researching, developing and introducing new mechanisms and channels while rationalizing obsolete mechanisms.
• Developing and maintaining relationships with senior leaders across the business line to ensure open communication and flow of information to support strategic communications.
• Maintaining and overseeing employee communications for consistency and clarity prior to distribution to the target audience through any of the following methods: email, intranet, visual materials, multimedia, or direct conversation.
• Writing and developing presentations, newsletter content and templates for distribution to GCEC employees and stakeholders.
• Working closely with Senior Leadership team to develop high-quality employee communications that support the strategic direction of the business and effectively promote and motivate staff.
• Maintaining working knowledge of the day-to-day operation of the Client Experience Centres in order to effectively communicate with all levels of staff to ensure the successful communication and implementation of change initiatives within the Client Experience Centres network.
• Providing advice and direction to stakeholders on communication strategies where required.
• Identify areas of opportunity to improve operational effectiveness and influence change.
• Ensuring that communication channels, both upward and downward, are open by proactively soliciting feedback from staff regarding communication methods.
• Support the development and sustainment of a vibrant online presence for GCEC employees by:
• Supporting the development, management and maintenance of the GCEC’s main communication channels
• Supporting effective communication strategies to drive platform engagement, improve user adoption and increase brand awareness of the Client Experience Centres
• Creating and maintaining “best practices” and other supporting communications documents
• Additional Responsibilities
• Actively participate in meetings with leaders and stakeholders
• Build and maintain effective working relationships across the Client Experience Centres and with various business lines and corporate functions to better support the business and promote the Client Experience Centres brand.
• Contribute to the profitability of the overall Client Experience Centres established financial objectives and targets through the identification and solicitation of cost-effective solutions and/or savings within the realm of communications.

Must Have Skills:

• 5+ years as a Communications Specialist
• Demonstrated experience with exceptional writing for large audiences and proven capability to deliver complex messages concisely
• 5+ years’ experience with MS Suite: MS Teams, Outlook, MS Word (intermediate), PowerPoint(intermediate), and Excel (beginner)
• Outstanding organizational and project management skills to manage schedules, deadlines, and multiple concurrent projections within site and ongoing campaigns

Nice-To-Have Skills:

• Design and layout experience with Adobe Creative Suite
• Good understanding of social media platforms and their use in employee communications
• Experience from FI / Banking an asset

Education:

• Bachelor’s in business administration, communications, marketing fields preferred

Best VS. Average Candidate:

Ideal candidate is able to meet tight timeline and deadlines, is a strong communicator in English (verbal + written), has communications experience from an FI/banking so they can hit the ground running, experience with processing and relaying complex and at times technical information into easy-to-understand terms; someone who works well with others and is a team player

Candidate Review & Selection

MS Teams Video Interview

1 Interview - 30 mins-1 hour - with HM and a communications SME - deep dive into experience

Hiring Manager’s availability to interview: ASAP