Intermediate Help Desk Analyst to diagnose and resolve Hardware and Software issues for our our manufacturing client

S.i. Systems

Calgary, AB

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Our manufacturing client is seeking a Intermediate Help Desk Analyst to diagnose and resolve Hardware and Software issues

Candidates must be located in Calgary - Candidates will be in-office 5 days/week

Must haves:

2+ years of experience in a Help Desk or Deskside Support role, offering support over the phone or in-person
2+ years of experience with Windows operating systems and Office 365 Suite (Teams, Outlook, etc.)
Experience with Networking principles and devices (switches, routers)

Nice to haves:

Responsibilities:

Providing day-to-day technical support for network devices and desktops/laptops
Maintains, troubleshoots, and repairs computer systems, hardware and computer peripherals.
Consult user guides, technical manuals and other documents to research and implement solutions
Emulate or reproduce technical problems encountered by users
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Microsoft 365 Administration
Participate in the redesign of applications and other software

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Level of education

undetermined

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined

Internal reference No.

144386

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