Senior VDI Administrator to deploy, manage, monitor, and troubleshoot VMware Horizon VDI environments for our financial client

PERMANENT - Senior VDI Administrator to deploy, manage, monitor, and troubleshoot VMware Horizon VDI environments for our financial client

Location: Toronto (Hybrid - 2x per week on-site)

Hours: 9 AM -5 PM ET

Interviews: 2 rounds

Team:

• As a core member of our Virtual desktop infrastructure team in Infrastructure Support group, you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping ahead of industry trends.

Responsibilities:

• You will build and maintain Windows 10 VDI images
• Maintain VMware Horizon solution on cloud and on-prem
• Support Azure Virtual Desktop solutions
• Package applications into AppStacks
• Provide L3 support for Windows 10 non-persistent/floating VDI and Multi-session desktops
• Monitor VDI infrastructure via VMware and in house tools
• Monitor Service Desk queues and comply with quality guidelines when managing incidents.
• Respond and comply with escalation policies and procedures
• Provide 8x5 operational support. Promptly respond to telephone call, voice-mail and emails.
• Participate in weekend on-call schedule
• Resolve and document system errors and performance issues
• Perform root cause analysis of critical errors and outages

Must have skills:

• 3-5+ years of experience in VMware Horizon VDI solutions
• Experience Deploying, Managing, Monitoring and Troubleshooting VDI environments
• Experience in VMware Horizon Cloud
• Good knowledge of Microsoft Azure public cloud
• Excellent communication skills; ability to collaborate with customers to find optimal solutions
• Experience in any of the following, or similar, is a plus:
• Azure Virtual Desktop
• Microsoft Windows 10 multi session
• Microsoft FSLogix
• PowerShell scripting
• ThinPrint
• Basic Linux knowledge