Access Request Analyst

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: Hybrid

The Access Request team’s focus is to ensure that Sun Life Group Disability responds appropriately to all Access to Personal Information Requests within legislated standards with an end-to-end review and preparation of requested content to a high level of accuracy and completeness.

As the Access Request Analyst, you will manage and support the team in completing all work within assigned service levels, identify process opportunities, and provide direct customer service to varies stakeholder, including complex work for our litigation and privacy teams.

What will you do?

• Acts as business consultant for Access Request team in support of key initiatives within Group Disability
• Monitor daily service levels, and complete workflow assignment
• Perform monthly reporting and KPI tracking for Access Request team. Monitors leading indicators to help drive workload management in a proactive and predictive manner.
• Partners with Legal and Privacy stakeholders on process improvements
• Supports the team in escalated cases requiring special handling
• Support the management of various controls used within Group Disability to ensure compliance and mitigate risks (i.e. Privacy Breaches)
• Support the team in change management (i.e. when legislative changes are required)

What do you need to succeed?

• Experience in Group Disability, or Compliance, or Risk, or Legal and/or Medical Record Management.
• Strong technical knowledge and ability to learn systems quickly (Adobe Acrobat DC, Word, SharePoint)
• Ability to apply critical thinking skills to processes, escalations and issue resolution
• Ability to work independently and highlight solutions and recommendations to leadership
• Project management skills and experience with exposure to end-to-end process analysis
• Strong research, analytical and problem-solving skills
• Comfort in working with all levels of management
• Strong verbal and written communication
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

What’s in it for you?

• Opportunities to own your career development with programs to continuously learn, build skills, grow through coaching and more.
• We are proud to be on the 2024 Best Workplaces in Canada list by Great Place to Work!
• Flexible Benefits from the day you join to meet the needs of you and your family
• Stock Ownership Program gives you the chance to invest in Sun Life and get a company match
• Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years.

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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