Intake & Patient Navigation Coordinator - Thompson Centre and RAAM Clinic - Regular Full-Time 2025-12473

Frederick W. Thompson Anxiety Disorders Centre, within Sunnybrook Health Sciences Centre, is a specialized program treating Obsessive Compulsive Disorder (OCD) and related disorders. We are currently seeking an enthusiastic administrative professional to join our team as Intake and Patient Navigation Coordinator. This administrative role is an important member of the Thompson Centre multi-disciplinary team, and works closely with program leadership, staff, trainees and other stakeholders to support the Centre in achieving its’ goals.

person in this role will provide centralized information, intake and navigation for the specialized OCD services available through the Thompson Anxiety Disorders Centre. role leverages good clinical instincts with strong administrative skills, creating an approachable, responsive and easy way for patients, families and healthcare providers to access the services they need. position is well suited to a self-starter with strong organizational and prioritization skills who has the ability to work both independently and collaboratively within a team environment. Excellent communication and assessment skills are essential. Strong multitasking skills with an ability to adapt to change is essential in this busy, multi-site environment.

The successful candidate will be responsible for:

Referrals:

• Coordination of the incoming referrals for outpatient and residential services.
• Reviewing referral documentation to ensure completeness, including follow-up with referring physicians and patients as required.
• Performing initial eligibility screen for outpatient referrals, including applying inclusion and exclusion criteria.
• Directing ineligible referrals to alternative resources.

Intake/Admissions:

• Collaborating with team leads in residential and outpatient services to support effective intake/admissions processes.
• Coordination of intake activities including; scheduling of assessments, consultations, and collecting patient documentation and measures.
• Support outpatient group services including; scheduling participant pre-treatment assessments, registering patients into groups.
• Coordinating with research team to support collection of research data, scheduling of assessments, etc.
• Collaborate with admin and clinical staff in residential program to ensure admissions are organized including admission schedule, client materials, and charts.
• Input and track intake/admissions data in online database and produce reports as required.
• Communication with patients/families/physicians throughout process, answer inquiries as needed.
• Word processing, creating and modifying documents using Microsoft Office.
• Collaborating with staff and other stakeholders on quality improvement initiatives and special projects
• Other duties assigned based on qualifications.

Qualifications/Skills:

• 2 years’ related experience working in mental health in hospital or community setting.
• Demonstrated working knowledge of Microsoft software (Outlook, Word, Excel, PowerPoint, Access)
• Demonstrated ability to use sound judgment, take initiative, and be good team player.
• Excellent communication skills, both verbal and written
• Excellent time management skills; attention to detail; capacity to prioritize
• Ability to work independently and balance multiple work demands, including time sensitive requests
• Good interpersonal skills and ability to relate to and work well with a very diverse group of individuals
• Tact and discretion in dealing with sensitive and confidential issues