Patient Administrative Associate - Cochlear Implants - Regular Full Time 2025-11846

Summary of Duties

The PAA is responsible for the co-ordination of patient flow and patient activities; administrative services for Audiology/Cochlear/Hearing Aid Centre ambulatory clinics; maintenance of patient records, staffing, scheduling, payroll, processing purchasing of supplies and processing bill/invoice payments, and other duties as required/delegated.

Qualifications/Skills

• One year of Community College required.

• Medical Terminology course required.

• Candidates who have successfully completed the Hospital's PAA training and met the requirements of the Performance Management Program (i.e. confirmed in the PAA role) will be given priority consideration.

• Must achieve successful completion of Sunnybrook Health Sciences Centre’s PAA training within specified timeframe.

• One year of Administrative/Business experience required; in a health care setting preferred.

• Demonstrated effective Person-Centred Care/Customer Service behaviour.

• Working knowledge of software packages such as MS Word/Windows, OSCAR and QuadraMed are required.

• Proven accurate keyboarding skills at 40 net w.p.m. OR data entry at 106 net keystrokes per minute.

• Demonstrated ability to organize work effectively with adaptability, as well as work at a fast pace in an unpredictable environment.

• Excellent problem-solving, interpersonal and communication skills: oral, written and comprehension.

• Tact and diplomacy in handling and dealing with confidential information; sensitivity working with hearing impaired, oncology populations.

• Demonstrated ability to work effectively in an interprofessional team environment.