Child & Youth - Intake Worker

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our work led by the Organizational Development and Diversity Department on our Leading edge Communities of Inclusion, Inclusion Calendar and our innovative Health Equity Certificate programs. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023! Learn more at shn.ca

Job Description:

Position Overview:
The Crisis Team consists of highly skilled clinicians specializing in crisis intervention and mental health. Reporting to the Manager, the Crisis Team provides consultations to the Emergency Department (ED) physician for patients registered in the ED who are experiencing mental health and/or psychosocial crises and needing support for patients and families of trauma.
In addition to assisting with the assessment process in the ED, the Child & Youth (CYW) crisis worker provides crisis counselling and assistance with establishing the best possible plan of action for the patient (and their families) while respecting and understanding their cultural and spiritual needs both in the ED and out in the community through community outreach. When necessary, the crisis worker consults and works closely with the psychiatrist-on-call in addition to the ED physician, nursing, and community partners.
The CYW crisis worker is current and knowledgeable of community resources and other hospital programs and assists in providing or linking their patients to ongoing care after discharge from the ED and provides community outreach, as necessary to prevent readmission or return to the ED. If the patient requires admission to hospital, the crisis worker CYW is available to work with the patient and family/supports to transition through the admission process.

Company Vacancy/Request for Transfer:
The completion of this online form serves as your application and will be used to determine if you meet the requirements of this position. Please ensure that you have provided all pertinent information necessary to be considered for this vacancy by the close date.

Requirements:
• Child Youth Worker Diploma from a recognized community college
• Minimum 3 years experience in the child and adolescent mental health field
• Sound clinical knowledge of psychiatric diagnosis
• Demonstrated knowledge of the principles and applications of individual therapy in clinical situations
• Previous experience in assessment, crisis intervention, and the planning and development of therapeutic programming
• Proven excellent communication (English oral and written), and interpersonal skills dealing effectively with clients and family, team members and the community
• Excellent knowledge of community resources, participating in liaison and referral
• Demonstrated ability to function as an effective member of the multidisciplinary team
• Knowledge of the Mental Health Act and relevant legislation
• Exposure to Lean principles, an understanding of methodologies and tools and a commitment to the use of these in support of providing the best healthcare experience possible to our patients
• Demonstrates an understanding of and commitment to SHN's comprehensive safety programs and practices including staff safety, patient safety, environmental safety and participates in regular in-service education in this area.
• Demonstrates a commitment to customer service when dealing with patients, colleagues, volunteers and other members of the community and public.
• Demonstrated pattern of good attendance

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.
We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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