General Manager

Position: General Manager
in Courtyard St. John's Newfoundland
Adresse : 131 Duckworth St, St. John's, NL A1C 1E9

Place of work:

Located in the heart of St. John's, Newfoundland, the Marriott Courtyard stands out for its exceptional location with stunning views of the harbour and easy access to the city's top attractions. Nestled close to the bustling city center, our hotel combines the historic charm of the area with modern facilities to provide an unforgettable experience for our guests. By joining our team, you will be part of a prestigious Marriott International brand, where we value excellence, professionalism and a commitment to providing superior service. Our hotel allows you to develop your skills, find meaning in your professional life, and give the best of yourself in a dynamic and welcoming environment.

Position Summary:

We are looking for a passionate Chief Executive Officer, who can lead our team with commitment and strategy. You will be responsible for maximizing operational performance while maintaining high quality standards to deliver an exceptional customer experience. Under the supervision of the Vice President of Operations, you will collaborate with local teams and serve as the senior representative of our hotel in the Saint John community.

What we offer you

• The unbeatable location in Newfoundland, will put you close to many local sights.
• Stimulating work environment.
• Attractive benefits.
• Registered Retirement Savings Plan: Employer contribution.
• Various employee recognition programs
• Wellness program.
• Discounts at Marriott hotels.
• Other attractive advantages will be discussed.

Key Responsibilities

• Operations Management
• Human resources management
• Financial and materiel management
• Marketing, Sales & Revenue
• Communication & Customer Service

Details of responsibilities

1. Operations management:

• Oversee the smooth running of the hotel's day-to-day operations.
• Ensure the maintenance of infrastructure with regular maintenance.
• Guarantee optimal customer satisfaction by respecting Marriott standards.

1. Human resources management
   • Communicate, motivate and supervise teams in a unionized environment.
   • Collaborate with department heads to achieve operational and budgetary objectives.
   • Promote a healthy and inclusive work environment.
2. Management of financial and material resources
   • Prepare and monitor budgets
   • Analyze financial statements and control costs.
   • Negotiate with suppliers and optimize inventory management.
3. Marketing, Sales & Revenue
   • Collaborate with sales and marketing teams to develop pricing and visibility strategies.
   • Support marketing efforts to attract tourists and business customers.
   • Strengthen the visibility of the establishment.
4. Relations with Partners and the Community:
   • Represent the hotel in the local community and at events.
   • Strengthen ties with local partners to foster the hotel's growth. (Destination St. John's, George Street Association etc.)

Desired profile

• 5 years of experience in a hotel management position.
• Strong expertise in human and financial management.
• Mastery of hotel IT systems.
• Bilingualism (English and French), a third language is an asset.
• Degree in Hotel Management or Business Administration (an asset).
• Leadership, communication and conflict resolution skills.
• Ability to make quick and effective decisions under pressure.

Urgo Hotels Canada at a glance:

Welcome to Urgo Hotels Canada, a renowned leader in hotel management and development, with over four decades of experience in the Canadian hospitality industry. As pioneers in hotel management, acquisition, development and design, we have recently strengthened our position through a strategic partnership in 2022 with Hersha Hospitality Management (HHM). This merger significantly expanded our footprint, bringing the number of our properties to more than 235 hotels in North America, including 17 in Quebec. Our values of entrepreneurship, solution-orientation, positive leadership and collegiality guide our approach. Join us in helping to create memorable experiences for our customers.