Head of Specialty Services

ADP is hiring a Head of Specialty Services

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

As a Head of Specialty Services, you will lead the development, execution, and continuous improvement of a centralized organization providing essential services to support our largest Clients, our Service teams and implementation teams.

Every day, you will oversee critical national onshore and offshore functions such as: Case Management, Payroll Partners Support, Beyond Payroll Support, General Ledger Implementation, Custom Reporting, Tier 2 Support. Uses business acumen and analytical skill to formulate and implement business strategy related to retaining clients and achieving growth.

This role is pivotal in ensuring smooth operations and high-quality service delivery to our largest clients, driving efficiency, and aligning service teams with overall business goals.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 62,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we’ve earned accolades from some of the industry’s most respected thinkers for being one of the best places to work. To name a few, we have been recognized as a Greater Toronto’s Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company. Learn more about diversity, equity, and inclusion at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about careers in Implementation at ADP, visit: https://jobs.adp.com/locations/canada/teams-roles/implementation/

What you’ll do: Responsibilities

What you can expect on a typical day:

• Oversees the overall operation of the Specialty Services group. This includes the implementation of new business and all other aspects of service delivery. Acts as the ultimate escalation point for any service or implementation related issues. Ensures that the business meets or exceeds targets for operational and financial metrics including but not limited to profitability, revenue growth, client retention, quality, and associate retention.
• Directs the identification, analysis, and development of business cases for new business opportunities, and service model optimization. Recognizes service, industry, and market trends. Responds with changes to business processes and procedures.
• Creates a high-performing team environment that supports/reinforces associate accountability, development, and retention. Coaches and develops leaders to improve current performance and builds bench strength for the future. Serves as a mentor and prepares associates for growth opportunities.
• Provides direct leadership to approximately 300 associates globally. Specialty leaders across the globe focused on Production, Quality and Service of Specialty products for mid-market and upmarket/enterprise clients.
• Identifies opportunities for continuous business improvement and ensures they are addressed appropriately. Provides direction and feedback to support organizations Business Innovation & Shared Services, Product Development, Finance, Sales, Marketing, etc.) regarding business processes, rollouts, and other business requirements. Ensures that the needs of the department are met by the supporting organizations. Partners with senior sales leaders to successfully resolve escalated issues and create a highly productive selling environment.
• Develops annual budget recommendations including headcount plan, productivity goals, and other expenses. Makes decisions regarding investments in infrastructure, processes, and people.
• Approves expenditures within established guidelines and controls expenses.
• Sets and communicates strategic goals for the group. Develops tactical plans to reach these goals. Engages leadership in the communication of the Service vision. Translates vision into meaningful associate messages and regularly communicates with associates at all levels of the organization.
• Performs other related duties as assigned including but not limited to participation on business councils, strategic initiatives, acquisitions, alliances, stretch assignments, and collaboration opportunities with other business units.

TO SUCCEED IN THIS ROLE: Requirements

• 7-10+ years in senior management experience.
• Excellent planning and organizing skills with ability to effectively direct/lead the business unit's overall service operations to maximize revenues and profits. In-depth knowledge of financial practices. Excellent time management, communications, decision making, presentation, leadership and organization skills. C-Suite experience, possessing responsive and concise communication skills, both verbal and written
• Prior experience developing and executing strategic plans.
• Basic understanding of financial management reporting including P&L/Revenue required. Past P&L responsibility preferred.
• In-depth knowledge of payroll operations, business consulting, and/or solution center operations strongly preferred.
• Must be able to develop and test business hypotheses to continuously improve the business. Must also be able to make fact-based decisions using available data.

Leadership Expectations:

• Business Leadership -- Strategy and Planning, Results Accountability, Financial Management.
• People Leadership -- Impactful Communication, Building Talent Relationship Building.
• Market Leadership -- Client Focus, Outside-In Perspective, Bias for Growth.
  

Bonus points for these: Preferred Qualifications

• MBA or advanced degree.
• Advanced learning via leadership development program/association bachelor’s degree or equivalent in education and experience required.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for? Apply today!

Jobs.adp.ca

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

#LI-EU1

#LI-Hybrid

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.