Compliance Consultant

As a federally chartered bank and federally and provincially regulated trust company, Manulife Bank and Manulife Trust (“Manulife Bank”) are subject to numerous legislative requirements including the Bank Act, the Trust and Loans Company Act, the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and the Personal Information Protection and Electronics Document Act, among others.

The Compliance Consultant, Regulatory Compliance is responsible for supporting the effective operation of Manulife Bank’s regulatory compliance management program, including the maintenance of all relevant regulatory compliance management records, risk and control assessments, evidence of controls, compliance issues and associated corrective action plans.

In addition, the Compliance Consultant, Regulatory Compliance is a seasoned and experienced professional with expertise in reviewing and interpretating legislation and documenting requirements in plain language. The individual in this role is responsible for the preparation of quarterly and annual compliance reports for applicable stakeholders including Manulife Bank’s Board of Directors in consultation with the Director, Regulatory Compliance and the Chief Compliance Officer. The Compliance Consultant must also have experience working with regulators and have an understanding of Bank industry issues impacting the business.

The individual in this role also acts as Compliance point person for the effective operation of the second line of defense monitoring and testing program, including the preparing testing plans in collaboration with the Compliance Director and Global Center of Expertise, maintaining policies and procedures, conducting second line of defense testing, preparing testing reports and managing any associated findings with our business partners.

In addition to the Bank Compliance team, this role interacts with senior leaders, our Legal department and broader compliance teams.

Position Responsibilities:

• Providing strategic support and direction, including acting as a team player and contributing to a positive and productive work environment.

• Supporting the review, interpretation, and summarization of applicable legislation to ensure relevant stakeholders understand the requirements and actions needed to meet compliance requirements.

• Triaging and responding to complex questions from our business partners, including providing privacy advice, marketing reviews and support, to ensure the safety and security of customer data.

• Supporting senior team members on digital transformation initiatives taking place within the business and providing guidance to colleagues based on technical legislative requirements and controls to mitigate risk.

• Reviewing of business processes, policies, training and documentation to meet current regulatory requirements.

• Triaging and supporting the review of external public facing communications to ensure compliance and applicable policy requirements are observed.

• Providing training to our business partners regarding legislative requirements and regulatory compliance management concepts, including first, second, and third line of defense.

• Providing training and educational seminars for our business partners including Operations, Product, Marketing, Digital Teams, Distribution and Finance.

• Participating in applicable industry working groups and consultations as needed.

• Providing both verbal and written direction to our business partners to ensure understanding and compliance with the requirement(s).

• Using technology to enhance the tracking initiatives and inquiries to find efficiencies and support the business,

• Participating in any other tasks that may be assigned from time to time.

Job Requirements:

• Specialized compliance expertise and/or legal experience working in financial services.

• Legal background would be considered an asset.

• Ability to review, interpret and document legislation and regulatory requirements.

• Highly organized and is able to prioritize work in a fast-paced environment.

• Excellent written and verbal communication skills, with the ability to simplify complicated messages.

• Subject matter expertise in banking legislation, products and procedures in various operational areas is desirable.

• Ability to readily recognize and evaluate the impact of current or potential compliance issues.

• Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, make practical recommendations and exercise good judgment in escalating issues.

• Proven interpersonal, negotiation and relationship management skills. Must be able to exchange and clarify details of information in a controlled and confident manner.

• Ability to work with fluid and changing accountabilities.

• Team player who is willing to assist team members on projects and assist in sharing workloads when necessary.

• Ability to work independently and in a team environment.

• Ability to work with multiple objectives, conflicting priorities and complex issues.

• Ability to interact effectively with management and counterparts in other business units.

• Ability to interact with regulatory staff to ensure efficient handling of escalated licensing issues. Maintain collaborative relations with regulatory staff.

• Ability to take responsibility for compliance programs and operate to ensure that compliance objectives are achieved.

• Professional attitude and adherence to a high ethical standard.

• Ability to use LAN and PC applications including: Windows, Archer, Microsoft Office, Excel, AWD.

• Bilingualism in French would be considered an asset.

Key Skills:

• Must be able to exercise judgment in quickly identifying issues, challenging courses of action, assessing risks. Must be able to easily develop recommendations and modify plans as business conditions change.

• Balance business needs against the policies, procedures and practices necessary to ensure compliance with regulatory obligations.

• Influence others on compliance issue resolution without direct authority and be a strong facilitator.

• Deal with sensitive issues that could be exposed to the media or regulators.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

À Manuvie/John Hancock, nous embrassons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir un effectif qui est aussi varié que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent une mesure d’adaptation raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande de mesures d’aménagement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie/John Hancock. Pour demander une mesure d’aménagement raisonnable dans le cadre du recrutement, écrivez à recruitment@manulife.com.

Région principale

Semaine de travail comprimée

L’échelle salariale devrait se situer entre

Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à recruitment@manulife.com pour obtenir l’échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l’expérience et l’éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l’entreprise et au rendement individuel.

Manuvie offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d’aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d’épargne-retraite (y compris des régimes de rente et un programme international d’actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d’éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à recruitment@manulife.com pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.