Manager, Vendor Expense Management and Engagement

As the Manager, Vendor Expense Management & Engagement you will be responsible for managing the Imaging & Fulfilment budget for US and Canada Retirement. Your primary accountabilities would include managing Print and Post related expenses, building a financial model to forecast actuals verses budget, and tracking expense reduction initiatives.

This is an individual contributor position.

This is a hybrid work arrangement (Tues, Wed, Thurs in office). We are open to US candidates who can report to the Boston office, or Canadian candidates who can report into our Toronto, Waterloo, Montreal, or Halifax offices.

Position Responsibilities:

• Manage the Print & Post (P&P) to budget for Canada and US Retirement.
• Identify head winds and opportunities to close any budget gaps or expense reduction targets.
• Collaborate with the Data Team to continuously build out the Print & Post dashboard.
• Develop a financial tracking model aligned to financial reporting.
• Accurately forecast Print & Post spend.
• Establish a view of what 'best-in-class' for US and Canada Print & Post related expenses looks like.
• Develop and manage to key performance metrics: Actual-Budget variance, expense reduction, calculate and forecast P&P cost per participant.
• Provide recommendations to help reduce P&P expenses.
• Provide analytics and reporting on how each vendor is performing.
• Understand metrics and formulate strategy through business needs and forecasting .
• Build and maintain positive relationships with key business partners.
• Effectively communicate in all directions and levels in the organization with appropriate frequency and speed; know the language of the businesses and express ideas and values with clarity.
• Understand gaps in business processes and formulate business cases for improvements.
• Proactively drive improvements and synergies across teams.
• Support / provide Subject Matter Expertise on strategic initiatives to drive expense reduction and streamlined processes.
• Provide reporting & analytics and be the point of contact to answer any questions from various departments across the business related to the P&P budget.

Required Qualifications:

• Bachelor’s degree in Finance, Economics, Mathematics or related field.
• 10 years of experience in financial services.
• Experience with financial reporting, modeling, pricing.
• Strong technical skills relating to excel, AXIS or general financial modeling tools and principals.
• Strong Analytical Skills and Business acumen.
• Strong written and oral communication skills.
• Ability to deliver critical thinking and strategy to drive business change and results.
• Problem analyzer and decision maker - able to assimilate, synthesize, and present complex information in a value-added form.
• Evaluate feasibility and practicality of ideas and options.
• Take ownership and makes informed and timely decisions.
• Evaluate, recommend, and communicate on risks and risk exposure around Vendor Management.
• Attention to detail and strong business/client judgment.
• Organizational, time management, and prioritization skills.
• Demonstrated ability to work independently and collaboratively in a team environment.
• Strong work ethic, positive attitude, eager to learn and take on new responsibilities.
• Strong interpersonal skills and ability to collaborate across departments within the organization.

Preferred Qualifications:

• Familiar with Manulife’s business operations, strategies, and financial environment.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.