Senior Director, Head of Database Practices and Operations

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Job Description

Join our Global Enterprise Technology Services Team!

Reporting to our AVP, Product Management; our Senior Director will be leading our technical and operations teams in collaboration with our North America and Asia partners.

Responsibilities:

• Lead and manage the Global Database Practices, and Operations Team, providing guidance, mentorship, and support to team members.
• Develop and implement database management strategies tailored to the regional teams, ensuring optimal performance, reliability, and security, while promoting the adoption of various patterns and robust data governance practices.
• Stay updated on industry standard processes and emerging technologies in database management, patterns, and data governance, and make recommendations for their implementation in the context of Asia and North America. Leverage AI to identify task automation opportunities such as data modeling, schema design and performance optimization
• Define and enforce database standards, policies, and procedures to ensure data integrity and security, considering regional regulations, best practices, and principles.
• Drive initiatives to ensure compliance with data protection regulations and standards relevant to Asia and North America, while promoting the adoption of supported patterns for secure and efficient operations.
• Monitor and analyze database performance metrics, and implement improvements to enhance efficiency and reliability.
• Provide operational support for database systems in Asia and North America, including performance tuning, and incident management, addressing the specific needs of each region.

Requirements:

• 10 years+ related technical leadership experience in managing and leading regionally diverse technical and delivery teams.
• In-depth knowledge of database management systems such as Oracle, SQL Server, MySQL, and NoSQL databases, with an understanding of their relevance to the Asia and North America regions and the ability to drive data governance initiatives.
• Solid understanding of data protection regulations, processes for data security, and robust data governance principles, particularly in the context of Asia and North America.
• Superb communication and leadership skills, with the ability to collaborate with multi-functional teams.
• A strategic approach with the ability to drive innovation and continuous improvement in database practices, operations, patterns, and robust data governance, with a focus on the needs of teams in Asia and North America.
• Expertise in database migration from on-premises to cloud environments, as well as conversion between different database types.
• Experience in multiple cloud environments, with a preference for Azure, AWS, and AliCloud.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment:

Values-first culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity, and Inclusion

We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

The annual base salary for this role is listed below.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.