ISL 24R - UX Design Team Lead - Closing date extended

The Team

The Public Information team is dedicated to making complex provincial tax information clear and accessible, helping citizens meet their obligations and access tax credits or benefits. As part of this team, you'll work in an inclusive environment that values collaboration and camaraderie, where every member's input is appreciated.

The Role

As the UX Design Team Lead, you'll guide a team of content strategists to create user-friendly digital content for various tax and benefit programs, ensuring citizens have clear, accessible information. Your leadership will be key in driving high-quality services through user research, data analysis, and policy interpretation. With your curiosity and strategic thinking, you'll address both current and future needs while fostering strong client relationships to deliver seamless and effective user experiences.

Qualifications:
Education and Experience Requirements

• Diploma or higher in User Experience Design, Service Design, Content Strategy, Interaction Design, Computer Science, Psychology or Anthropology.
• An equivalent combination of related experience, education or training may be considered.
• One (1) year experience leading a multidisciplinary team.
• Three (3) years experience using user experience design methods (design research, strategy development) to plan and build web properties.
• Experience in information architecture, content strategy, plain language principles, digital accessibility standards, planning and conducting user experience research, and web development and/or interaction design.

For questions regarding this position, please contact kristina.luzzi@gov.bc.ca

About this Position:
Amendment September 20: Posting closing date extended to October 1.
Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
An eligibility list may be established to fill both current and/or future permanent vacancies.
Please refer to MyHR for more information on Temporary Market Adjustments.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: YES - A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.).

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.