Server Support Manager

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Technology Support and Operations department in Information Technology Services (ITS) operates and supports core IT infrastructure and services at KPMG in Canada. Overseeing a team, this role is responsible for maintaining a dynamic knowledge base of technical solutions to ensure that the firm’s server infrastructure is as efficient and productive as possible.  The team manages incidents and problems to ensure timely resolution, and also collaborates closely with other teams to implement new services that align with the firm’s business requirements.

The Support Teams operate on a 24/7 on-call schedule to address after-business-hours operational issues.

• Recruit, coach, and support the skills development of people within the team.
• Manage the delivery of technology support services, including daily oversight of virtual and physical servers, Cloud services, and applications.
• Manage the onboarding of new services to ensure a smooth transition from project teams into production.
• Ensure team compliance with ITIL-based Incident, Problem, and Change Management processes
• Ensure core infrastructure systems are maintained and updated as needed.
• Participate in the leadership of the Technology Support and Operations department.
• Provide status and operational updates for Senior Management.
• Coordinate resources for non-project implementations or upgrades.
• Collaborate with other ITS teams for problems, critical incidents, and issues that arise

• Bachelor's degree in Computer Science or Information Technology and/or equivalent professional experience and certifications
• Additional certifications may include Cloud platforms (Azure, AWS), Citrix certifications (CCA-V, CCP-V, CCE-V), Microsoft Virtual Desktop Infrastructure (VDI) certifications, VMware (VCP), Linux, and vendor-neutral certifications (ITIL, CompTIA A+/Network+/Security+)
• 5-7 years of IT experience in system implementation, project, and systems management with 3-5 years in a team lead/supervisor/managerial role

Providing you with the support you need to be at your best

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here.

Adjustments and accommodations throughout the recruitment process

At KPMG, we strive for an inclusive recruitment process that allows all candidates to Come As You Are and Thrive with Us. We aim to provide a positive experience and are ready to offer adjustments or accommodations to help you perform at your best. Adjustments (an informal request), i.e. extra preparation time or the option for micro breaks during interviews, and accommodations (a formal request), i.e. accessible communication supports or technology aids are tailored to individual needs and role requirements.

To begin a confidential conversation about adjustments or accommodations at any point throughout the recruitment process, we encourage you to contact KPMG’s Employee Relations Service team for support by emailing cdnersteam@kpmg.ca or by calling 1-888-466-4778, Option 3.

For information about accessible employment at KPMG, please visit our accessibility page.