Business Analyst - Manulife Investment Management

Are you looking for a career in an innovative area with great opportunities?

As expectations for the Customer Experience continue to grow, our Manulife Investment Management (MIM) business is focused on creating an experience that is effortless, easy and meaningful to our clients. With attention to detail and strong product and customer service skills, our business area is driven to provide solid financial management to clients who entrust us with their financial stability.

Our Digitization and Automation Team within Global Wealth and Asset Management (GWAM) is looking for a dynamic, enthusiastic, team-oriented Business Analyst who has a passion for solving problems, gathering requirements, and finding creative solutions while always having the customer at the forefront of their thinking. This role will focus on automation activities, working closely with technical team members in the creation of various solutions including software robots, internal websites, and low-code platforms.

Applicants require background and experience in analytical roles, a proven ability to work closely with various stakeholders, and a strong desire to learn what is needed to properly support the business.

This is a Hybrid opportunity in our Toronto Head Office where you will come into the office Tues, Wed, Thurs and can work from home on Mon and Fri.

Does this sound like you?

• Strong requirements gathering skills.
• Fantastic communication skills.
• Passion for learning.
• A drive to make things more efficient and effective.
• Enthusiastic, positive, collaborative team player.
• Technology savvy.
• Resiliency to ambiguity.
• "Get it done" attitude.

Still Interested? Here’s what you’ll be doing on our Agile Scrum team…

• Gathering requirements for automation initiatives including current/future state mapping and gap analysis.
• Creating UAT strategies and test plans, sometimes executing them and at other times facilitating their execution.
• Initiating, leading and supporting automation work.
• Working directly with technical team members, building and enhancing low-code solutions as well as supporting them.
• Identifying risks and mitigation strategies.
• Building solutions with best practices in mind (scalable solutions with solid architecture using best demonstrated practices, following Manulife’s standards).

What you bring to the table

• You love seeing your team and members of your team succeed - and if you helped them, it’s all the more rewarding, even if you don’t get all the credit!
• You love driving progress forward - even when there is still a lot to figure out.
• You are passionate about delivering value to your stakeholders, and love getting feedback from them along the way.
• You are a champion and supporter for organizational change within the role, the team, and our Business Area.
• You infect your team (and team mates) with your good humour and passion for your role!
• You bring solid financial & investment knowledge to the table.
• Agile is a mindset and way of working that you are passionate about.
• Not knowing does not reduce your effectiveness, it just means always asking the right questions.
• You have a strong ability to anticipate customer and stakeholder needs, and enjoy the challenge of working with ambiguous expectations.
• You are not afraid of making decisions, and have a natural ability to understand and manage risk.
• Adapting to change is something you look forward to.

Strong Assets

• Working knowledge of the products and systems in the Manulife Investment Management business.
• Previous Business Analyst experience.
• Previous experience working with low-code tools.
• Previous experience working in an Agile work environment.
• Experience with the JIRA platform.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Are you ready to be a part of a fantastic organization?

Contact us about this challenging and exciting opportunity at Manulife!

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.