Jr. Customer Service Representative to support billing inquiries for a large insurance client - 2671

Jr. Customer Service Representative to support billing inquiries for a large insurance client - 2671

Duration: 4 months (possibility of extension)

Location: Hybrid - Markham ( All training will be completed on site and is approximately 2 weeks in duration.)

Contact Center Hours are Monday - Friday 8am - 8pm (*Shift is scheduled for 8 hrs (7.5 hrs paid)

Must Have Skills:

• 2+ years in Customer Service - preferably in a call center environment.

• Proficiency in word processing, excel and various web-based programs/Windows applications.

• Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per day

Nice To Have Skills:

• Insurance/Fi exp

• Bilingual French knowledge

Job Responsibilities:

• Provide first in class service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.

• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.

• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.

• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.

• Interpret and identify the customer’s needs and respond appropriately and professionally.

• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.

• Take ownership of customer relations through service and commitment to follow through.