Senior Operations Audit Manager -retail mortgage operations and process – dealing with changes of the operational mortgage process - 36867/37041

Hiring Manager: Senior Audit Manager, Operations

Location Address: Hybrid - Toronto - 3/week (Tuesday and any 2 other days)

Contract Duration: ASAP to 12/31/2025 - approx. 10 months

Story Behind the Need

• Business group: Operations Audit - The Bank's Internal Audit Department plays a key role as the Third Line of Defence. The Operations Audit Group has responsibility for providing independent assurance over the effectiveness of controls for all operational activities related to retail and commercial products in Canadian Banking.
• Project: The main project will be retail mortgage operations and process - dealing with changes of the operational mortgage process. They may be involved in other audit projects, business commercial operations depending on need basis.

Typical Day in Role:

• Auditing and Execution
• Execute assigned audit activities independently as a team member or Officer-in-Charge (OIC).
• Assess the overall effectiveness of governance and management oversight over Real Estate Secured Lending Program Enhancements impacting operations.
• Assess controls across the First Line of Defense, including regulatory obligations, underwriting and collection processes.
• Determine the efficiency, effectiveness, integrity and reliability of internal controls in relation to defined control requirements, employing data analytics to support conclusions, where applicable.
• Execute and manage assigned activities independently in accordance with the Department Standards ensuring audit testing is sufficient and appropriate to support the audit opinion.
• Document all audit work performed to ensure appropriate working papers are maintained and conform to department standards.
• Problem Identification
• Identify and assess materiality of control weaknesses ensuring facts are gathered and determine the root cause of the problem impact, prepare / review audit findings, as applicable.
• Reporting/Communication
• Draft audit findings, reports and correspondence to management. Ensure writing is clear, concise and accurate.
• Present and discuss findings and progress with management, as required.
• Follow up on open action items and/or new audit issues raised.
• Typical Day in Role:
• Develop and maintain good relationships with key auditee and business line management

Candidate Requirements/Must Have Skills:

1) 10+ years of combined relevant experience e.g. in Retail Banking, Auditing

2) 5+ years’ experience in Auditing in Financial Institutions back-office Operations

3) 5+ years’ experience in audit testing

4) 3+ years’ leading and managing audits

Nice-To-Have Skills:

1) 3+ years’ experience with Real Estate Secured Lending products (mortgages, secured lines of credit)

2) Experience with analytical tools such as PowerBI is an asset.

3) Bilingual in Spanish

Education:

• Bachelor’s degree in business, finance, economics, accountancy, or any other relevant experience.

Best VS. Average Candidate (including notes from Supplier Call 2/27):

Strong experience in audit from back-office operations in Fis, strong soft skills as dealing with many stakeholders in role; Audit regulatory experience

Will prioritize strong experience vs. not as strong/Bilingual

Audit management experience is best who can run with ongoing audits, creating the test plan, meeting with stakeholders

Big 4 audit consulting vs mix of consulting and banking - preference for candidates who have experience with Fis and audit background

Being able to lead audit programs and take initiative

Candidate Review & Selection

1st round - HM and panel - 45 min - Teams video (Tech/soft skills)

2nd round - VP - 30 mins - Teams video (Technical/soft skills)

Screening tips for suppliers: ensure they can comply hybrid model and ideally based locally in GTA; questions around have they led audit programs v.s. just participating