Director, Integrated Approach Program

The Director, Integrated Approach Program (IAP) will play a critical leadership role in driving the successful execution and governance of the Integrated Approach Program. This program spans multiple stakeholders and product owners across Risk, Privacy, Compliance, Audit, and IT. The Director will be responsible for maintaining program health, ensuring effective collaboration across workstreams, and overseeing vendor activities. Additionally, the role involves running key governance forums, leading monthly steering committee (SteerCo) meetings, and managing a small team of staff. The ideal candidate will bring strong problem-solving skills, agile execution expertise, and hands-on experience with Governance, Risk, and Compliance (GRC) tools such as Archer or ServiceNow (SNOW).

Position Responsibilities:

1. Program Coordination and Governance:

• Serve as the central point of coordination for the Integrated Approach Program, ensuring alignment across governance teams.

• Establish and run program governance forums, including working groups and monthly steering committee (SteerCo) meetings, ensuring clear communication and effective decision-making.

• Maintain the overall health of the program by proactively identifying risks, issues, and dependencies, and driving resolution.

• Ensure seamless connectivity and collaboration across various stakeholders and workstreams.

2. Execution and Delivery:

• Drive agile program execution to meet key deliverables, ensuring milestones are achieved on time and within scope.

• Monitor program KPIs and metrics, providing regular updates to the Head of IAP Centralized Governance.

• Lead problem-solving initiatives to address program challenges and risks in a timely and effective manner.

3. Vendor Oversight:

• Oversee vendor activities to ensure alignment with program objectives, contractual obligations, and performance standards.

• Manage vendor relationships, ensuring timely delivery of quality outcomes and value to the program.

4. Leadership and Team Management:

• Provide leadership and direction to a small team of program staff, fostering a culture of collaboration, accountability, and high performance.

• Mentor and develop staff, ensuring effective delegation and capacity-building.

5. Tools and Technology Management:

• Leverage experience with GRC tools such as Archer or ServiceNow (SNOW) to support program governance, reporting, and execution.

• Ensure appropriate use of tools to track, measure, and communicate program progress and risks.

Required Qualifications:

• Bachelor's degree in Business, Risk Management, Information Technology, or related field. Post-graduate degree or professional designation in a related risk, control or compliance domain is an asset.

• Minimum of 10 years of experience in program management, governance, or a related leadership role.

• Experience coordinating complex, cross-functional programs involving multiple stakeholders.

• Strong background in Risk, Privacy, Compliance, Audit, or IT domains.

• Hands-on experience with GRC tools such as Archer or ServiceNow (SNOW).

• Proven ability to lead agile execution and drive successful program outcomes.

• Experience managing vendor relationships and overseeing vendor performance.

• Prior experience managing teams with strong leadership and mentoring abilities.

Preferred Qualifications:

• Excellent problem-solving and critical-thinking abilities to address program risks and challenges.

• Strong communication and stakeholder management skills, with the ability to influence across levels.

• Exceptional organizational and execution skills to deliver program milestones.

• Proficiency in governance frameworks, agile methodologies, and program reporting.

• Ability to foster collaboration across diverse teams and workstreams.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.